Pharmacy Program Team Lead - 12 month contract

Innomar Strategies Inc.; Edmonton; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Innomar Strategies Cencora in Canada is seeking a Pharmacy Operations Supervisor to oversee day-to-day pharmacy support and ensure productivity, service, and quality targets are met.

You will plan team routines, set daily priorities, remove blockers and escalate issues within guidelines, while maintaining SOPs, privacy/security, and compliance standards. A Bachelor's degree in healthcare administration or related field plus 3+ years in specialty pharmacy operations is preferred.

Qualifications

• 3+ years of experience in specialty pharmacy operations or related healthcare operations.
• Experience supervising a team and meeting productivity targets.
• Knowledge of compliance requirements and SOPs.

Responsibilities

• Supervise day-to-day pharmacy support and operations to meet productivity, service, and quality targets.
• Plan team routines, set daily priorities, remove blockers, and escalate issues within defined guidelines to maintain reliable execution.
• Ensure adherence to standard operating procedures, regulatory requirements, and documented workflows within the unit.
• Implements small-scale process and tool improvements using established methods and validates outcomes with defined metrics.

Skills

Pharmacy operations

Team supervision

Process improvement

Regulatory compliance

Stakeholder communication

Education

Bachelor's degree in healthcare administration

Related field preferred

Tools

Pharmacy technician certification

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Supervises day-to-day pharmacy support and operations to meet productivity, service, and quality targets.

Plans team routines, sets daily priorities, removes blockers, and escalates issues within defined guidelines to maintain reliable execution.

Ensures adherence to standard operating procedures, compliance requirements, and documented workflows within the unit.

Improves operational consistency by implementing small process and tool enhancements validated through simple performance measures.

Responsibilities: Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Supervises performance against operating metrics, reassigns tasks, and resolves routine issues to sustain delivery reliability.

Ensures adherence to standard operating procedures, regulatory requirements, and quality standards; escalates exceptions per defined thresholds.

Maintains compliance with safety, privacy/security, and documentation standards while reinforcing required training and practices.

Implements small-scale process and tool improvements using established methods and validates outcomes with defined metrics.

Administers people management activities including onboarding, coaching, performance tracking, and documentation in line with organizational practices.

Communicates status updates, service expectations, and workflow dependencies to team members and stakeholders.

Education: Bachelor's degree in healthcare administration, business, life sciences, pharmacy technology, or a related field preferred, or equivalent experience required.

Work Experience: 3+ years of experience in specialty pharmacy operations, pharmacy support, medication access, reimbursement, fulfillment, or a related healthcare operations environment required. Less than 2 years of experience in a management capacity preferred.

Certifications: Certification in pharmacy technician support, pharmacy operations support, or equivalent preferred.

Benefits

• medical
• dental
• vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• mentorship programs
• employee resource groups
• volunteer activities

Full time Equal Employment Opportunity

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail].

We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We are a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.