Pharmacy Operations Leader

Shoppers Drug Mart Inc.; Surrey; On-site; CAD 70,000 - 91,000; Full time

Benefits offered by this job

Discount program

Competitive pay

Online learning

Job summary

Shoppers Drug Mart Inc. in Surrey, BC is seeking a Pharmacist to manage the overall operations of the Pharmacy, provide consultations to customers and health care providers, and dispense medications.

The role requires adherence to federal and provincial regulations, maintaining patient confidentiality, accurate record-keeping, and effective stock management. The position is full-time with a competitive hourly wage and benefits.

Qualifications

• Independent thinking to resolve issues and make sound decisions.
• Ability to plan, coordinate and delegate pharmacy tasks.
• Proven leadership and coaching to pharmacy colleagues.
• Commitment to exceptional customer service.
• Strong problem-solving and analytical skills.
• Knowledge of pharmacy systems is an asset.

Responsibilities

• Acknowledge all customers approaching the Pharmacy.
• Practice within federal/provincial, regulatory/legal requirements.
• Ensure all privacy requirements are met, including customer confidentiality and consent management.
• Provide counselling on prescriptions, over the counter/behind the counter products.
• Practice to full extent of expanded scope with Professional Services, within your capability.
• Be clearly identifiable to the public.
• Ensure accuracy and appropriateness of all prescriptions dispensed.
• Communicate with other health care professionals within the circle of care to provide customer care.
• Maintain all records required in accordance with legislation, standards of practice, and policy.
• Control access to the dispensary with respect to inventory and patient confidentiality.
• Review and maintain Workflow Queues on a daily basis.
• Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures.
• Review of stock to identify expired inventory.
• Oversight of current stock levels and medication orders from wholesaler.
• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies.
• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy.
• Involvement with financial reports as appropriate.
• Read and action store communications on in-store web.
• File incident reports when any customer or staff medication or privacy incidents occur

Skills

Independent thinking & decision making

Plan & delegate assignments

Leadership / coaching

Customer service excellence

Problem solving

Pharmacy systems knowledge

Tools

Pharmacy systems

Job description

Shoppers Drug Mart Inc. in Surrey, BC is seeking a Pharmacist to manage the overall operations of the Pharmacy, provide consultations to customers and health care providers, and dispense medications.

The role requires adherence to federal and provincial regulations, maintaining patient confidentiality, accurate record-keeping, and effective stock management. The position is full-time with a competitive hourly wage and benefits.