Pharmacy Manager: Patient Care & Dispensary Lead

Shoppers Drug Mart Inc.; Collingwood; Sur place; CAD 72 000 - 94 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Discount program

Flexible schedules

Online learning through Academy

Résumé du poste

Shoppers Drug Mart Inc. is seeking an experienced Pharmacy Operations Leader to manage overall pharmacy operations, provide patient counselling, and ensure full-scope professional services.

You will support privacy, regulatory compliance and inter-professional communication while maintaining inventory and records. This role emphasizes customer care, leadership, and adherence to health and safety standards.

Qualifications

• Independent thinking and decision making – makes decisions when dealing with issues or problems.
• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues.
• Proven ability to drive and build the business, lead by example and support enterprise programs.
• Commitment to providing exceptional customer service.
• Superior customer relations skills and a strong sense of professionalism.
• Strong problem-solving skills including experience formulating and executing action plans.
• Strong personal computing skills and knowledge of Pharmacy systems a definite asset.
• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.
• Complete mandatory training and voluntary continuing education workshops, as needed.

Responsabilités

• Acknowledge all customers approaching the Pharmacy.
• Provide counselling on prescriptions and products.
• Maintain records in accordance with legislation and policy.
• Communicate with health care professionals to provide customer care.
• Review stock and inventories; manage workflow queues daily.
• Oversee documentation for controlled substances and reporting.

Connaissances

Independent thinking

Leadership

Customer service

Problem solving

Pharmacy systems knowledge

Health & safety

Coaching & delegation

Training & education

J2WRTL

J2WRRX

Outils

Pharmacy systems

Description du poste

Shoppers Drug Mart Inc. is seeking an experienced Pharmacy Operations Leader to manage overall pharmacy operations, provide patient counselling, and ensure full-scope professional services.

You will support privacy, regulatory compliance and inter-professional communication while maintaining inventory and records. This role emphasizes customer care, leadership, and adherence to health and safety standards.