Pharmacy Manager

Walgreens; Tillsonburg; On-site; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a dedicated pharmacist to provide empathetic consulting services and enhance patient experiences. This role involves managing pharmacy operations, ensuring compliance with regulations, and fostering a positive team environment. You will engage with patients, counsel them on medication use, and oversee pharmacy staff performance. As a vital part of the healthcare community, you will promote pharmacy services and contribute to the well-being of patients through effective medication management and preventive healthcare services. Join a forward-thinking company where your expertise can make a difference!

Qualifications

• Current pharmacist licensure required.
• At least 1 year of pharmacy experience including prescription filling.

Responsibilities

• Engages patients and resolves issues to ensure a positive experience.
• Counsels patients on medication usage and manages pharmacy operations.
• Collaborates on hiring and manages staff performance and development.

Skills

Pharmacy Consulting

Medication Management

Customer Service

Inventory Management

Team Management

Education

BS in Pharmacy or PharmD

Job description

Job Summary:

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow, improves pharmacy financials, manages inventory effectively, and enhances patient experience. Oversees pharmacy staff performance and engagement, and ensures their professional development through training, coaching, and performance management initiatives.

Job Responsibilities:

Patient Experience

• Engages patients by greeting them and offering assistance with products and services. Resolves patient issues promptly and answers questions to ensure a positive experience.
• Models and shares customer service best practices to deliver a distinctive and joyful patient experience, demonstrating care and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services, promoting the shift from transactional to interpersonal pharmacy role.
• Participates in community events as requested.

Operations

• Counsels patients on medication usage, side effects, interactions, and privacy, referring to medical providers as needed.
• Performs tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews and dispenses medications accurately, ensuring compliance with regulations and policies.
• Maintains pharmacy operations in accordance with laws and standards, overseeing workflow and staff scheduling.
• Ensures adherence to Good Faith Dispensing policies and collaborates on strategic business opportunities.
• Supports pharmacy systems, processes insurance claims, and resolves third-party issues.
• Follows up with providers on prescriptions and performs clinical and wellness services.
• Manages pharmacy maintenance and ensures documentation compliance.

People & Performance Management

• Collaborates on hiring, discipline, and compliance with employment laws.
• Establishes expectations, promotes teamwork, and manages staff performance and development.
• Identifies high potential team members and manages their career progression.
• Addresses employee relations concerns and maintains morale.

Training & Personal Development

• Maintains necessary licensing and credentials.
• Enhances knowledge through continuous learning and industry updates.
• Completes required training and seeks professional growth opportunities.

Communications

• Supports store communication of health and wellness services.

Business Performance Management

• Analyzes performance data, manages assets, and identifies improvement opportunities.

Business Planning

• Builds relationships with healthcare providers and promotes pharmacy services within the community.

Minimum Qualifications:

• BS in Pharmacy or PharmD from an accredited institution.
• Current pharmacist licensure in the relevant states.
• Certified Immunizer or willing to become one within 90 days.
• At least 1 year of pharmacy experience including prescription filling, legal compliance, and pharmacy systems.
• Strong knowledge of controlled substance laws and prescription dispensing.