Pharmacy Manager

Shoppers Drug Mart; Sechelt; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a locally owned Shoppers Drug Mart as a Pharmacy Manager, where you'll oversee operations, provide customer consultations, and ensure compliance with regulations. Enjoy competitive pay, flexible schedules, and the opportunity to make a difference in your community while working with a supportive local owner.

Benefits

Purchase discount

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Strong customer relations skills and professionalism.
• Ability to plan, coordinate, delegate, and coach colleagues.
• Commitment to providing exceptional customer service.

Responsibilities

• Manage overall operations of the Pharmacy, including consultations.
• Ensure accuracy and appropriateness of all prescriptions dispensed.
• Control access to the dispensary and manage inventory.

Skills

Independent thinking

Decision-making

Customer relations

Problem-solving

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

Summary:

To manage the overall operations of the Pharmacy, including providing consultation to customers and healthcare providers, practicing to the full scope of professional services, dispensing medication, and assisting in maintaining the dispensary.

Duties & Responsibilities:

1. Pharmacy and Customer Service
   • Acknowledge all customers approaching the Pharmacy
   • Practice within federal/provincial, regulatory/legal requirements
   • Ensure all privacy requirements are met, including customer confidentiality and consent management
   • Provide counselling on prescriptions and over-the-counter products
   • Practice to the full extent of expanded scope with Professional Services, within your capability
   • Be clearly identifiable to the public
   • Ensure accuracy and appropriateness of all prescriptions dispensed
   • Communicate with other healthcare professionals within the circle of care to provide customer care
   • Maintain all records required in accordance with legislation, standards of practice, and policy
2. Workflow and Inventory Management:
   • Control access to the dispensary respecting inventory and patient confidentiality
   • Review and maintain Workflow Queues daily
   • Regular review of ‘will call’ bins, in accordance with SOPs
   • Review stock for expired inventory
   • Oversee current stock levels and medication orders from wholesaler
   • Ensure documentation and control of substances under the Controlled Drugs and Substances Act are met, including reporting to Health Canada and regulatory bodies
3. Operations:
   • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect a professional image
   • Participate in financial reporting as appropriate
   • Read and act on store communications via the in-store web
   • File incident reports for medication or privacy incidents involving customers or staff
4. Experience, Skills & Qualifications:
   • Independent thinking and decision-making skills
   • Ability to plan, coordinate, delegate, and coach colleagues
   • Proven ability to drive and build the business, lead by example, and support enterprise programs
   • Commitment to providing exceptional customer service
   • Strong customer relations skills and professionalism
   • Problem-solving skills with experience in action plan execution
   • Personal computing skills and knowledge of pharmacy systems are assets
   • Follow all health and safety procedures
   • Complete mandatory and voluntary continuing education as needed

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and find ways to care for your patients, colleagues, customers, and community.

Shoppers Drug Mart values Canada's diversity, reflecting it in their products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We uphold the law as part of our Code of Conduct, reinforcing customer and stakeholder trust.

Hiring Range / Échelle salariale à l’embauche :

$65.00 - $70.00 per hour / 65,00$ - 70,00$ (per hour). Compensation may vary based on experience, knowledge, and location.