Pharmacy Care & Billing Coordinator

GreenShield; Burnaby; On-site; CAD 39,000 - 54,000; Full time

Job summary

GreenShield is seeking a Pharmacy Coordinator (Pharmacy Assistant) who is passionate about helping people, communicating clearly, and taking ownership of administrative and coordination tasks that directly impact patient care. This role places a strong emphasis on prescription billing/processing, patient communication, documentation, coordination, and problem-solving.

While pharmacy or healthcare experience is valuable, we are prioritizing mindset, motivation, and soft skills over technical

Qualifications

• High school diploma or equivalent required.
• Strong communication with patients, providers, and internal partners.
• Patient-first mindset with genuine care for navigating healthcare.
• High attention to detail and accuracy.
• Resilience and persistence in complex or ambiguous situations.
• Curiosity and desire to learn and grow within GreenShield.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as a key point of contact for patients via phone and email, providing clear, empathetic, and professional communication.
• Support patients by answering routine questions related to prescriptions, refills, deliveries, coverage, and documentation.
• Proactively follow up with patients to gather required information and ensure continuity of care.
• Build trust with patients by explaining processes clearly and helping them navigate time-sensitive situations.
• Contribute to a positive, respectful, and inclusive patient experience aligned with GreenShield values.
• Accurately enter, update, and maintain patient and prescription information within pharmacy systems.
• Prepare and process prescriptions, including insurance claims, billing documentation, and third‑party reimbursement and appropriate paperwork.
• Identify and resolve billing or adjudication issues by coordinating with payers, prescribers, patient support programs, and internal teams.
• Ensure copayments are processed accurately and documentation meets regulatory and internal standards.
• Maintain organized, audit ready records with strong attention to detail.
• Complete assigned tasks, billing, and trouble shooting orders according to GreenShield Pharmacy SOPs.
• Assist with scheduling prescription refills and coordinating medication deliveries to support uninterrupted patient therapy.
• Work closely with pharmacists, nurses, clinics, physicians, and external partners to obtain required information and resolve issues.
• Anticipate potential delays or gaps and take ownership of resolving them before they impact patients.
• Take on additional responsibilities or projects as needed and assigned by the Manager, demonstrating flexibility and accountability.

Skills

Strong communication

Patient-first mindset

Attention to detail

Resilience

Curiosity

Multitasking

Education

High school diploma or equivalent

Job description

GreenShield is seeking a Pharmacy Coordinator (Pharmacy Assistant) who is passionate about helping people, communicating clearly, and taking ownership of administrative and coordination tasks that directly impact patient care. This role places a strong emphasis on prescription billing/processing, patient communication, documentation, coordination, and problem-solving.

While pharmacy or healthcare experience is valuable, we are prioritizing mindset, motivation, and soft skills over technical