Pharmacy Assistant - Remote (Canada)

Sentrex Health Solutions Inc.; Canada; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Generous vacation

Wellness Program (5 paid days off)

Paid sick days

Benefits package including Dental & EH

EAP

RRSP matching program

Job summary

Sentrex Health Solutions Inc. is seeking a Pharmacy Assistant to support the pharmacy team, handling prescription entry, packaging, shipments, and patient communications. You will work under the pharmacist, maintain inventory, and assist in other areas as needed to ensure efficient dispensary operations.

The role emphasizes accuracy, regulatory compliance, and strong customer service, with a focus on coordination with clinics and patients in a fast-paced environment.

Qualifications

• Experience with Kroll preferred.
• Knowledge of specialty medications and third-party billing is an asset.
• Excellent English communication; French is an asset.
• Highly organized with strong attention to detail.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Process prescriptions, pick/pack, and ship medications.
• Answer calls and manage accounts receivable and payments.
• Maintain inventory and assist in compounding where permitted.
• Support pharmacist and participate in cross-training.
• Prepare medications for shipping and coordinate delivery.

Skills

Kroll experience

Specialty medications knowledge

English communication

French language (asset)

Phone etiquette

Organizational skills

Time management

Dispensing medications

Independence

Weight tolerance (lift 50 lbs)

Job description

Work Hours: 8-hour shifts between 7AM and 7PM

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The PharmacyAssistant is primarily responsible fordispensary duties including prescription entry/processing, picking/packaging and shipping of medications, answering telephone calls, accounts receivables and payments, maintaining inventory, assisting in compounding where permitted by scope of practice, and other administrative duties as required to support the pharmacy team.

The PharmacyAssistant is required to work independently under direction from the Pharmacist, as well as within a team. All roles at Sentrexwillbe cross trained as permitted by scope of practice, and youmaybe required to help out inotherareas ofthepharmacy when required.

A Day in the Life (What you will do here):

• Accurate processing of prescriptions for all programs/medications, including following up on insurance billing issueswith third-party payers/patient support programs.
• Provide exemplary customerserviceto clinicstaff,nurses,andphysicians primarily by phone/email.
• Adherence toallrelevant guidelines including theestablished StandardOperating Procedures andall applicableregulatory requirements assetout by the ProvincialCollege of Pharmacists.
• Ensuresafe andappropriatestorageofmedications.
• Actively contribute totheongoingreview of pharmacy policiesand procedures.
• Inventory managementandreconciliationwhichincludesordering, maintaining,and organizing appropriate inventoryand packaging supplies to supportdispensing.
• Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, privatepayers,and patients.
• Prepare medications for shipping, including packing into cold chain coolers.
• Accuratelyarrange for delivery services/couriers so that prescriptions are received on-time by patients/clinics.
• Call patients to schedule refills of medications.
• Attends and participates in staff meetings.
• Assist with other duties as assigned by pharmacist and/or manager within the scope of practice of role.

What you need to ensure you are set up for success:

• Experience with Krollpreferred.
• Knowledge and understanding of specialty medications along with third-party billing issues is considered an asset.
• Excellent communication skills, verbal and written in English. Ability to effectively communicate in French is an asset.
• Excellent phone etiquette and interpersonal skills.
• Highly organized with strong attention to detail.
• Proven ability to self-manage time, set priorities and multi-task to meet various competing work deadlines.
• Ability to perform all technical duties involved in the successful dispensing of medications.
• Ability to perform physical activities required of the role including the ability to lift up to 50 lbs., and standing for extended periods.
• This position requires a significant degree of self-starting and independence.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.