Pharmacy Assistant: Patient Care & Dispensing Support

Shoppers Drug Mart Inc.; Burlington; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Purchase discount program

Flexible and varied schedules

Online learning via Academy

Job summary

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions and pharmacy operations. You will assist customers, prepare orders, and coordinate with pharmacists to ensure safe, timely service.

Responsibilities include data entry, third-party billing, and maintaining documentation per standards. The role emphasizes accuracy, confidentiality, and strong customer service in a busy community pharmacy.

Qualifications

• High School Diploma.
• Diploma from a Pharmacy Assistant credited course preferred.
• Previous Pharmacy Experience preferred.
• Effective organizational skills, ability to multi task.
• Problem Solving Skills.
• Strong attention to detail.

Responsibilities

• Greet customers promptly and gather prescription information according to Standards.
• Refer to the pharmacist all clinical inquiries.
• Set realistic customer expectations as to wait times.
• Locate and cash out prescriptions and any ancillary items.
• Ensure customers requiring counseling are referred to the Pharmacist.
• Maintain and control the cash register in the dispensary.
• Adhere to confidentiality and privacy requirements.
• Receive new and repeat prescription orders per SOPs.
• Prepare and submit orders with exceptions for controlled drugs and narcotics.
• Adjudicate third party billing, online and manage manual Third-Party Accounts.
• Answer telephone and refer to a pharmacist when necessary.
• Manage incoming faxes per Pharmacy Standards of Practice.
• Assist pharmacist in coordinating call backs.
• Accurately file completed documentation as per Pharmacy Standards of Practice.
• Assist in prescription preparation to company standards and professional services.
• Data entry for new prescriptions and managing refill requests.
• Select medications to fill prescriptions per Pharmacy Standards of Practice.
• Count, package, and label prescriptions per standards.
• Enter and maintain data within Pharmacy systems.

Skills

High School Diploma

Pharmacy Assistant Diploma

Pharmacy experience

Organizational skills

Problem solving

Attention to detail

Education

Diploma from Pharmacy Assistant credited course

Job description

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions and pharmacy operations. You will assist customers, prepare orders, and coordinate with pharmacists to ensure safe, timely service.

Responsibilities include data entry, third-party billing, and maintaining documentation per standards. The role emphasizes accuracy, confidentiality, and strong customer service in a busy community pharmacy.