Pharmacy Assistant: Patient Care & Admin Support

Shoppers Drug Mart Inc.; Toronto; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions, assist with pharmacy services, and help maintain pharmacy operations in line with Practice Standards.

You will deliver friendly, timely service to customers and support the pharmacist in clinical inquiries and workflow. The role emphasizes accuracy, confidentiality, and efficient handling of prescriptions, third-party billing, and documentation within the pharmacy systems.

Qualifications

• High School Diploma
• Pharmacy Assistant diploma credited course preferred
• Previous Pharmacy Experience preferred
• Effective organizational skills, ability to multi task
• Problem Solving Skills
• Strong attention to detail

Responsibilities

• Greet customer promptly and gather prescription information according to Standards
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements
• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice
• Assist in prescription preparation to company's standards and professional services
• Data entry for new prescriptions, and managing refill request processing
• Select medications to fill prescriptions according to Pharmacy Standards of Practice
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills

Organizational skills

Multitasking

Problem solving

Attention to detail

Education

High School Diploma

Pharmacy assistant diploma preferred

Job description

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions, assist with pharmacy services, and help maintain pharmacy operations in line with Practice Standards.

You will deliver friendly, timely service to customers and support the pharmacist in clinical inquiries and workflow. The role emphasizes accuracy, confidentiality, and efficient handling of prescriptions, third-party billing, and documentation within the pharmacy systems.