Pharmacy Assistant (Moncton, NB)

Sentrex; City of Moncton; On-site; CAD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Generous vacation entitlement

Wellness program

Paid sick days

Benefits: Dental & Extended Health

AD&D, LTD & Life Insurance

Employee & Family Assistance Program

RRSP Matching Program

Job summary

Sentrex Health Solutions in Canada is hiring a Pharmacy Assistant to support dispensing, packaging and shipping of medications, answer calls, manage accounts, and assist in pharmacy operations. You will work under a Pharmacist and across the team with cross-training across roles.

You will handle insurance follow-ups, inventory, and prepare medications for shipping, including cold chain needs. A collaborative, growth-focused environment awaits in Moncton.

Qualifications

• Experience with Kroll is preferred.
• Knowledge of specialty medications and third-party billing is an asset.
• Excellent communication in English; French is an asset.
• Excellent phone etiquette and interpersonal skills.
• Highly organized with strong attention to detail.
• Proven ability to self-manage time, set priorities and multi-task.
• Ability to perform dispensing duties and lift up to 50 lbs.
• This role requires independence and initiative.

Responsibilities

• Accurate processing of prescriptions for all programs; insurance follow-up.
• Provide customer service to clinic staff, nurses and physicians by phone/email.
• Label, pick and package prescriptions per SOPs to ensure safe delivery.
• Adhere to regulatory requirements and SOPs.
• Ensure safe and appropriate storage of medications.
• Inventory management and reconciliation, ordering and organizing stock.
• Prepare medications for shipping, including cold chain packaging.
• Arrange delivery services and schedule refills.
• Attend staff meetings and assist pharmacist as needed.

Skills

Kroll

Pharmacy experience

Customer service

English fluency

Phone etiquette

Time management

Detail oriented

Tools

Kroll

Job description

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The PharmacyAssistant is primarily responsible fordispensary duties including prescription entry/processing, picking/packaging and shipping of medications, answering telephone calls, accounts receivables and payments, maintaining inventory, assisting in compounding where permitted by scope of practice, and other administrative duties as required to support the pharmacy team.

The PharmacyAssistant is required to work independently under direction from the Pharmacist, as well as within a team. All roles at Sentrexwillbe cross trained as permitted by scope of practice, and youmaybe required to help out inotherareas ofthepharmacy when required.

A Day in the Life (What you will do here):

• Accurate processing of prescriptions for all programs/medications, including following up on insurance billing issueswith third-party payers/patient support programs
• Provide exemplary customerserviceto clinicstaff, nurses andphysicians primarily by phone/email
• Label, pick and packageprescriptions in accordancewith standardoperating procedurestoensure supply to patients in asafe,efficient and accurate manner
• Adherence to all relevant guidelines including the established Standard Operation procedures and all applicable regulatory requirements as set out by the provincial pharmacy regulatory college
• Ensuresafe andappropriatestorageofmedications
• Actively contribute totheongoingreview of pharmacy policiesand procedures
• Inventory managementandreconciliationwhichincludesordering, maintainingand organizing appropriate inventoryand packaging supplies to supportdispensing
• Monitoring of fridge temperatures and reporting any variances directly to the Pharmacy Manager/designate
• Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, private payers and patients
• Prepare medications for shipping, including packing into cold chain coolers
• Accuratelyarrange for delivery services/couriers so that prescriptions are received on-time by patients/clinics
• Call patients to schedule refills of medications
• Attends and participates in staff meetings
• Assist with other duties as assigned by pharmacist and/or manager within the scope of practice of role

What you need to ensure you are set up for success:

• Experience with Krollpreferred.
• Knowledge and understanding of specialty medications along with third-party billing issues is considered an asset.
• Excellent communication skills, verbal and written in English. Ability to effectively communicate in French is an asset.
• Excellent phone etiquette and interpersonal skills.
• Highly organized with strong attention to detail.
• Proven ability to self-manage time, set priorities and multi-task to meet various competing work deadlines.
• Ability to perform all technical duties involved in the successful dispensing of medications.
• Ability to perform physical activities required of the role including the ability to lift up to 50 lbs., and standing for extended periods.
• This position requires a significant degree of self-starting and independence.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.