Pharmacy Assistant (Contract) - Mississauga

Greenshield Holdings; Ontario; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a pioneering organization dedicated to better health for all Canadians as an Experienced Pharmacy Assistant. In this dynamic role, you will support the daily operations of a specialty pharmacy, ensuring exceptional service and accurate management of patient care information. Your expertise with Kroll Pharmacy Management Software will be vital in resolving adjudication issues and facilitating timely medication deliveries. This is an exciting opportunity to work in a collaborative environment that values growth, inclusivity, and the well-being of both employees and patients. Be part of a mission-driven team that strives to make a meaningful impact in healthcare.

Benefits

Above Market Remuneration

Growth and Development Opportunities

Inclusive Work Environment

Qualifications

• Minimum 2 years of experience with Kroll and pharmacy operations.
• Excellent communication and customer service skills are essential.

Responsibilities

• Provide exemplary customer service and data entry of patient care information.
• Troubleshoot billing errors and coordinate medication deliveries.

Skills

Kroll Pharmacy Management Software

Customer Service

Pharmacy Operations

Problem-Solving

Organizational Skills

Time Management

Education

Pharmacy Assistant Certification

High School Diploma

Tools

Kroll Software

Job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

Greenshield Specialty Pharmacy is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications. We provide high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. GreenShield Specialty Pharmacy truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.

We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

GreenShield Specialty Pharmacy is looking for an Experienced Pharmacy Assistant to join our growing team at Mississauga location.

You will have the opportunity to work with our in-house specialty team and support the day-to-day operations of the pharmacy. We are looking for a candidate who is reliable and organized, with excellent communication skills and capable of providing exceptional customer service.

The candidate is expected to be proficient with Kroll Pharmacy Management Software and experienced in troubleshooting adjudication issues with public and private payers.

GreenShield provides an excellent work environment, with a unique culture dedicated to growth and development, and above market remuneration.

THE ROLE IN A NUTSHELL

• Providing exemplary customer service that meets GreenShield's health standards
• Data entry of patient care information into Kroll ensuring all required documentation is adequate
• Understanding, recognizing, and resolving third-party adjudication
• Assisting in coordination of next day deliveries and medication refills
• Troubleshoot all billing errors before next day’s delivery
• Pulling all scheduled deliveries and organizing next day deliveries
• Ensure all copayments are charged or forwarded to appropriate payer
• Provide pharmacy team with medication totals for upcoming delivery before cut-off time to ensure we have appropriate stock
• Co-ordinate with all patient support programs regarding billing errors, plan maximums, co-pay assistance, and free of charge medications
• Other duties as assigned by the Pharmacy Operations Manager

WHAT WE ARE LOOKING FOR

• Proficient in Kroll (minimum 2 years of experience)
• Retail or community pharmacy experience with excellent knowledge in pharmacy operations (minimum 2 years of experience)
• Excellent communication and customer service skills
• Effective organizational skills and excellent time management skills with the proven ability to multi-task
• Excellent problem-solving skills with the ability to resolve issues independently in an effective and efficient manner
• Detail-oriented with the ability to work under minimal supervision

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Take a minute to get to know us better by clicking here to watch our short video.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).