Agency Assistant (Contract / Mississauga)

Allstate Northern Ireland Limited; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Agency Assistant and be the vital link between customers and services. This engaging role offers the chance to manage front desk operations, handle customer inquiries, and support a dynamic team in a vibrant office environment. With a focus on personal growth and community involvement, you will play a key role in enhancing customer experiences and ensuring smooth operations. Your contributions will not only impact the agency but also help foster a culture of collaboration and excellence. If you are ready to take your career to the next level, this opportunity is perfect for you!

Benefits

Complete Group Benefits Program

Career Development Opportunities

Community Engagement Activities

Flexible Work Hours

Qualifications

• 1+ year experience in office or customer service roles.
• Strong MS Office skills and experience with CRM or billing software.

Responsibilities

• Serve as the primary contact for customer inquiries and manage front desk duties.
• Assist with reports and support marketing events to enhance engagement.

Skills

Customer Service

Time Management

Organizational Skills

MS Office Skills

Communication

Education

High School Diploma

Tools

CRM Software

Billing Software

Accounting Software

Job description

Agency Assistant (Contract / Mississauga)

Apply remote type In Office locations Mississauga North Agency time type Full time posted on Posted Today job requisition id R13616

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.

Job Description

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity, and Family, we have developed a culture where employees feel valued, experience personal growth, have career options, and enjoy the work they do.

Benefits to joining Allstate

• Complete Group Benefits Program customizable to your needs
• Working within the community and giving back!
• Opportunity for career development and growth.
• We work a 37.5 hour work week.

Role Designation: Office-Based

Type: 6-month contract

Accountabilities

• Serve as the primary point of contact for all customer-related inquiries, ensuring a high standard of service and timely resolution of concerns.
• Oversee and manage front desk reception duties, including greeting clients, responding to inquiries, and handling incoming calls and correspondence.
• Manage and process regional inquiries related to billing, insurance policy updates, and general administrative support.
• Assist the Agency Manager with the preparation of quarterly reports, ensuring compliance with internal policies and industry regulations.
• Support the planning, coordination, and execution of marketing events and initiatives to enhance customer engagement and brand presence.
• Administer and maintain the monthly office expense process, ensuring accurate documentation and budget adherence.
• Coordinate and oversee the procurement of office supplies, including planning purchase orders and managing inventory levels.
• Perform additional duties as required, including serving as the Agency Health and Safety Representative.

Qualifications and Education

• A minimum of 1 year experience working in an office or customer service position.
• Previous Insurance experience is considered a strong asset.
• Ambition and capability to achieve a General Level One license.
• Strong to advanced level MS Office Skills: Excel, Word, PowerPoint, Outlook, etc.
• Previous experience utilizing CRM, Billing, or Accounting related software applications.
• Ability to work with cross-functional teams and multiple stakeholders.
• Exceptional customer service skills.
• Strong time management and organizational skills.
• High school diploma is required.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo and impact the future for the greater good.

Good Hands. Greater Together.