Pharmacy Assistant - Adjudication

Pocketpills; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading health tech company as a Pharmacy Assistant on a maternity leave contract. This role involves delivering exceptional customer service, processing prescriptions, and collaborating with healthcare professionals to ensure member satisfaction. Ideal candidates have 2-5 years in pharmacy, strong communication skills, and can thrive in a fast-paced environment.

Qualifications

• 2-5 years of pharmacy experience
• Experience recognizing and identifying medications
• Strong member service focus
• Ability to work independently

Responsibilities

• Deliver quality customer service to patients
• Process new and refill prescriptions
• Assist members across various communication channels
• Verify prescription information accuracy

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals, technologists, customer service working to provide personalized care, support and timely medications for our members. Through our easy-to-use app and website, members can fill prescriptions, order refills and consult with certified health care professionals—wherever and whenever they need. With a presence across multiple provinces in Canada, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing health tech companies, with more than 500,000 members and counting.

At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.

Join us in making a meaningful impact in health-tech!

The Role:

We're looking for a self-motivated, superstar Pharmacy Assistant to join the amazing Pocketpills team on a 12-month maternity leave contract.

Job Duties:

• Deliver quality customer (member) service to patients.
• Understanding of prescriptions, writing SIGs/Signature, and digitization of written prescriptions.
• Assist members across various communication channels - phone, email, SMS and chat with the order, billing/insurance, medication or other service-related questions.
• Process new and refill prescriptions.
• Take/send refill requests and respond to patient inquiries.
• Verify prescription information is complete and accurate.
• Collaborate with pharmacy team members to maintain member satisfaction.
• Understanding of commonly prescribed medications and their uses.
• Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
• Collect, organize and evaluate patient information.
• Proactively identify solutions to questions you anticipate our members having in each interaction.
• Troubleshooting insurance plans.
• Take a hands-on approach to resolve every issue, owning it from start to finish.
• Reviewing and processing every request accurately.

Qualifications & Experience:

• 2-5 years of pharmacy experience
• Experience recognizing and identifying patient medications.
• Excellent written, verbal and oral communication skills.
• Strong member service focus.
• Strong interpersonal skills with the ability to work independently with minimal supervision.
• A thorough understanding of quality assurance and delivery of service excellence.
• Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality stand.
• Enjoys multitasking and is proficient in computer handling skills.

The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market.

Status: Full time - 40 hours per week on a Maternity Leave Replacement Contract.

Location: Mississauga, ON

Hours : Monday - Friday, 8:00am to 4:00pm (EST)

Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.