Pharmacy Assistant

Phoenix; Richmond; On-site; CAD 36,000 - 48,000; Full time

Job summary

Phoenix, a digital healthcare platform in Canada, seeks a Pharmacy Assistant for our Richmond, BC mail‑order pharmacy. You will support the Head Pharmacist, fill prescriptions for shipment, and perform routine tasks to keep the pharmacy efficient.

Hours start Monday–Friday 9am–5pm and will shift to Sunday–Thursday after onboarding. Training is provided; you’ll join a collaborative on‑site team contributing to Phoenix’s mission to improve patient access to care.

Qualifications

• Detail-oriented with high accuracy in handling prescriptions.
• Ability to work in a team and meet deadlines.
• Strong organizational and time management skills.
• Good communication with coworkers; no direct customer interaction.

Responsibilities

• Accurately fill and package prescriptions for timely shipment to patients
• Assist in routine maintenance tasks to ensure the pharmacy operates smoothly and efficiently
• Maintain a clean, organized, and compliant pharmacy environment
• Support the Head Pharmacist and team with daily operational duties as needed

Skills

Attention to detail

Team player

Organizational skills

Communication

Job description

About Phoenix

Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.

If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.

We are Phoenix, a digital healthcare platform for men. We are dedicated to improving the relationship men have with their health, while building the future of patient-centric healthcare in Canada from diagnosing to delivery. Backed by world-class investors, including Y Combinator, we’ve quickly become a market leader. Our head office is based in Toronto, where our team of top marketers, engineers, product managers, business leaders, and pharmacists is building the future of digital healthcare.

We're looking for a Pharmacy Assistant for our pharmacy based in Richmond, BC. This role works closely with the Head Pharmacist at a mail order pharmacy to assist in filling prescriptions to ship to patients on a daily basis. The working hours for this position will start as Monday–Friday 9am–5pm and will transition to Sunday–Thursday once onboarded. Training will be provided on the job.

This is a non-direct patient care role.

Responsibilities

• Accurately fill and package prescriptions for timely shipment to patients
• Assist in routine maintenance tasks to ensure the pharmacy operates smoothly and efficiently
• Maintain a clean, organized, and compliant pharmacy environment
• Support the Head Pharmacist and team with daily operational duties as needed

Qualifications

• Exceptional attention to detail and a high level of accuracy
• Works well in a team environment with a good sense of urgency
• Strong organizational and time management skills with a task-oriented approach
• Good communication skills with coworkers - no direct customer interaction

Why Work at Phoenix?

• A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet.
• Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute — you’ll help shape the future of Phoenix and Raven.
• Collaborative On-Site Culture: Our Operations, Product, Engineering, and Marketing teams work together on-site from our downtown Toronto HQ. We thrive on quick feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot nearby.
• Clinical Excellence: All Phoenix & Raven telehealth clinicians work remotely, providing the highest quality care for even the most sensitive of health topics. Medications are delivered directly (and discreetly) to patients via our pharmacy warehouses, where our diligent Pharmacy team packages each treatment with care.
• Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support for when life just happens.

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people — not by automated systems.

Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.