Pharmacy Assistant

Heritage IDA Pharmacy; Edmonton; On-site; CAD 25,000 - 30,000; Part time

Job summary

Heritage IDA Pharmacy in Edmonton, AB is seeking a part-time Pharmacy Assistant to support pharmacists with prescriptions, organization, and dispensing accuracy on-site. You’ll greet customers, answer inquiries by phone, and coordinate pickups and refills while maintaining inventory and a clean workspace. Prior pharmacy experience is an asset; training and certification as a Pharmacy Assistant or Technician is preferred.

Qualifications

• Familiar with prescription workflows and pharmacy operations.
• Excellent customer service and clear communication.
• Professional phone etiquette for inquiries.
• Inventory management including stock levels and restocking.
• Attention to detail and accuracy with patient information.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with pharmacy software.
• Experience or training in pharmacy/healthcare preferred.

Responsibilities

• Prepare and process prescriptions, organize medications, and ensure dispensing accuracy under supervision.
• Assist customers at the counter and answer phone inquiries with professional etiquette.
• Coordinate prescription pickups and refills with the pharmacy team.
• Manage inventory, stock shelves, and check expiry dates.
• Maintain a clean, organized workspace and support a safe, compliant environment.

Skills

Pharmacy operations

Customer service

Phone etiquette

Inventory management

Attention to detail

Fast-paced work

POS systems

Pharmacy software

Pharmacy experience

Pharmacy certification

Tools

Pharmacy software

POS systems

Job description

Company Description

HERITAGE IDA Pharmacy is part of a network of independently owned and operated pharmacies that has been serving communities since 1932. Each location is run by pharmacists who focus on personalized care and long-term health outcomes. Team members work closely with local residents, building trusted relationships through reliable service and support. The Edmonton, AB pharmacy offers a community-oriented environment where staff can contribute directly to improving patient health. Working at IDA Pharmacy means joining a legacy of service centered on keeping communities healthy.

Role Description

This part-time, on-site Pharmacy Assistant role is based at our Edmonton, AB location. The Pharmacy Assistant supports pharmacists by preparing and processing prescriptions, organizing medication, and ensuring accuracy in dispensing activities under appropriate supervision. Daily tasks include assisting customers at the counter, answering phone inquiries using professional phone etiquette, and coordinating prescription pickups and refills. The role also involves managing inventory, stocking shelves, checking expiry dates, and maintaining a clean, organized workspace. The Pharmacy Assistant collaborates with the pharmacy team to provide efficient, friendly service and support a safe and compliant environment.

Qualifications

• Strong pharmacy-related skills, including understanding of basic prescription workflows and familiarity with pharmacy operations.
• Excellent customer service skills, with the ability to communicate clearly, respond to questions, and support patients in a respectful, empathetic manner.
• Professional phone etiquette, including handling inquiries, taking messages accurately, and communicating information securely and clearly.
• Inventory management skills, such as tracking stock levels, organizing products, and assisting with ordering and restocking.
• Attention to detail and accuracy in all tasks, especially when dealing with prescriptions and patient information.
• Ability to work in a fast-paced environment, prioritize tasks, and collaborate effectively with pharmacists and other team members.
• Basic computer skills and familiarity with point-of-sale systems; experience with pharmacy software is an asset.
• Previous experience in a pharmacy or healthcare setting is an advantage; relevant training or certification as a Pharmacy Assistant or Technician is preferred.