Pharmacy Assistant

Shoppers Drug Mart; Belleville; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a locally owned pharmacy that prioritizes customer care and community service. This role is essential for supporting pharmacy operations, ensuring prescriptions are handled accurately, and delivering exceptional service. You'll work closely with customers, assisting with their prescriptions and providing timely support while adhering to professional standards. Enjoy the benefits of a flexible schedule, competitive pay, and opportunities for online learning. Be part of a diverse and inclusive environment that values your contributions and supports your growth in the pharmacy field.

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning through Academy

Qualifications

• High School Diploma required; Pharmacy Assistant course preferred.
• Previous pharmacy experience is an asset.

Responsibilities

• Assist with dispensing prescriptions and pharmacy operations.
• Provide excellent customer service and maintain confidentiality.
• Manage prescription workflow and data entry accurately.

Skills

Organizational Skills

Problem-Solving Skills

Attention to Detail

Multitasking

Education

High School Diploma

Pharmacy Assistant Course

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

Summary:

To assist with the technical functions of dispensing prescriptions, support the delivery of pharmacy services, participate in the maintenance and operations of the pharmacy according to the Pharmacy Standards of Practice, and provide superior, timely, and pleasant service to customers.

Duties & Responsibilities:

1. Customer Service:
   • Greet customers promptly and gather prescription information according to Standards.
   • Perform duties in priority as per Role assigned on Role Assignment Schedule.
   • Refer clinical inquiries to the pharmacist.
   • Set realistic customer expectations regarding wait times.
   • Locate and cash out prescriptions and ancillary items.
   • Refer customers requiring counseling to the Pharmacist.
   • Maintain and control the cash register in the dispensary.
   • Adhere to all confidentiality and privacy requirements.
2. Administration:
   • Receive new and repeat prescription orders following Standard Operating Procedures.
   • Prepare and submit orders, excluding controlled drugs and narcotics.
   • Handle third-party billing, online and manual accounts.
   • Answer telephone calls and refer to a pharmacist when necessary.
   • Manage incoming faxes according to Pharmacy Standards of Practice.
   • Assist pharmacist in coordinating call backs.
   • File completed documentation accurately as per Pharmacy Standards of Practice.
3. Prescription Workflow:
   • Assist in prescription preparation following company standards and professional services.
   • Enter data for new prescriptions and manage refill requests.
   • Select medications for prescriptions according to Pharmacy Standards of Practice.
   • Count, measure, package, and label prescriptions efficiently, adhering to standards.
   • Enter and maintain data accurately within Pharmacy systems.
4. Skills & Qualifications:
   • High School Diploma.
   • Pharmacy Assistant credited course preferred.
   • Previous pharmacy experience preferred.
   • Effective organizational skills and ability to multitask.
   • Problem-solving skills.
   • Strong attention to detail.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for your patients, co-workers, customers, and community. Our Associate Owners value Canada’s diversity, reflecting it in products, staffing, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe in doing the right thing by complying with laws, which is part of our Code of Conduct—upholding the expectations of our customers and stakeholders.