Pharmacovigilance Associate - Medical Information & Safety Lead

myhrabc; Canada; On-site; CAD 70,000 - 110,000; Full time

Job summary

Cencora, through Innomar Strategies, supports patient and provider information services in Canada marketed through our Innomar Strategies business. This role focuses on medical information inquiries, content maintenance, and regulatory-compliant documentation.

You will coordinate with medical affairs, regulatory, safety, and operations, mentor juniors, and identify improvement opportunities to enhance knowledge delivery and service quality.

Qualifications

• 3+ years of experience in medical information, drug information, pharmacovigilance, or related field.
• Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred.
• Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, or equivalent preferred.

Responsibilities

• Leads resolution of routine and moderately complex medical information inquiries by applying approved content, response standards, and documentation requirements.
• Reviews and maintains scientific response content, knowledge resources, and documentation records to support consistency, traceability, and audit readiness.
• Ensures accurate capture, triage, documentation, and escalation of adverse events, product quality complaints, and other reportable safety information within required timelines.
• Facilitates coordination with medical affairs, regulatory, safety, and operational partners to resolve exceptions, clarify documentation requirements, and maintain continuity of service.
• Recommends and implements approved updates to templates, checklists, routing practices, and workflow controls to reduce recurring errors and strengthen compliance.
• Mentors junior colleagues and reinforces adoption of updated procedures, documentation expectations, and issue resolution practices through day-to-day coaching.
• Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency.

Skills

Medical information

Pharmacovigilance

Scientific communications

Healthcare operations

Education

High School Diploma/GED

Associate's degree in related field

Job description

Cencora, through Innomar Strategies, supports patient and provider information services in Canada marketed through our Innomar Strategies business. This role focuses on medical information inquiries, content maintenance, and regulatory-compliant documentation.

You will coordinate with medical affairs, regulatory, safety, and operations, mentor juniors, and identify improvement opportunities to enhance knowledge delivery and service quality.