Pharmacist

Shoppers Drug Mart; Tillsonburg; On-site; CAD 90,000 - 110,000; Full time

Job summary

Join a leading pharmacy to manage operations while ensuring exceptional customer service and compliance with regulations. This role involves consulting with customers and healthcare providers, maintaining inventory, and leading pharmacy colleagues. Enjoy the benefits of working for a locally owned store with the support of a national brand.

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning

Qualifications

• Ability to think independently and make decisions.
• Commitment to exceptional customer service.
• Strong problem-solving skills.

Responsibilities

• Manage pharmacy operations and provide consultations.
• Ensure compliance with legal and regulatory requirements.
• Oversee inventory and maintain workflow queues.

Skills

Customer Service

Problem Solving

Decision Making

Leadership

Tools

Pharmacy Systems

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and healthcare providers, practicing to the full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service
• Greet all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions and over-the-counter products
• Practice to the full extent of expanded scope with professional services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other healthcare professionals within the circle of care to provide customer care
• Maintain all records required by legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary respecting inventory and patient confidentiality
• Review and maintain workflow queues daily
• Regularly review ‘will call’ bins, following established SOPs
• Review stock for expired inventory
• Oversee current stock levels and medication orders from wholesalers
• Ensure compliance with documentation and control of substances under the Controlled Drugs and Substances Act, including reporting to Health Canada and regulatory bodies

Operations:

• Maintain an appropriate image of the Pharmacy at entry/pickup workstations, counselling areas, and work islands
• Assist with financial reports as needed
• Read and respond to store communications on the in-store web
• File incident reports for medication or privacy incidents involving customers or staff

Experience, Skills & Qualifications:

• Ability to think independently and make decisions regarding issues or problems
• Plan, coordinate, delegate, and coach pharmacy colleagues
• Proven ability to drive and grow the business, lead by example, and support enterprise programs
• Commitment to exceptional customer service
• Excellent customer relations skills and professionalism
• Strong problem-solving skills with experience in developing and executing action plans
• Personal computing skills and knowledge of pharmacy systems are advantageous
• Adhere to all health and safety procedures to ensure a safe work environment
• Complete mandatory training and voluntary continuing education as needed

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Why work in a Shoppers Drug Mart store?

Each store is owned by an Associate-Owner, allowing you to work for a local business while benefiting from the support of a national brand. Enjoy perks like a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find meaningful ways to care for your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity as an opportunity to better serve their communities and aim to reflect this diversity in their products, staffing, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing the expectations of our customers and stakeholders.

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