Pet Store Leader: Drive Customer Experience & Growth

PetSmart; St. Albert; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Job summary

Join PetSmart as a Retail Store Manager, where you lead a team dedicated to creating a safe and engaging environment for pets and their owners. Your role includes hiring, coaching, and ensuring an exceptional experience for both associates and pet parents. With strong organizational skills and a passion for customer service, you will drive operational success while fostering a positive workplace culture. This full-time position requires leadership experience in retail and flexibility in working hours, including weekends and holidays. Be part of a team that cares for pets and their owners, contributing to an environment of love and support.

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Engages and listens to associates, responding to feedback.
• Communicates business and financial objectives to other leaders within the store.

Skills

Retail leadership

Customer service

Strong communication

Organizational skills

Job description

Join PetSmart as a Retail Store Manager, where you lead a team dedicated to creating a safe and engaging environment for pets and their owners. Your role includes hiring, coaching, and ensuring an exceptional experience for both associates and pet parents. With strong organizational skills and a passion for customer service, you will drive operational success while fostering a positive workplace culture. This full-time position requires leadership experience in retail and flexibility in working hours, including weekends and holidays. Be part of a team that cares for pets and their owners, contributing to an environment of love and support.