Store Leadership Architect — Elevate Pet Parent Experience

PetSmart; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Store Manager to lead our store in Ontario, providing exceptional customer service and operational excellence. The ideal candidate will be responsible for team management, financial outcomes, and maintaining a safe and welcoming environment for both pets and pet parents. This role emphasizes leadership, strategic execution, and fostering a positive team culture that reflects our company values.

Qualifications

• Must possess strong written and verbal communication skills.
• Ability to react under pressure while maintaining composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays.

Responsibilities

• Oversee store operations and ensure customer satisfaction.
• Manage store team, including hiring, coaching, and terminating staff.
• Analyze store performance metrics and drive revenue growth.

Skills

Communication

Leadership

Organizational skills

Customer Service

Problem-solving

Education

4-6 years of retail leadership experience

Job description

PetSmart is seeking a Retail Store Manager to lead our store in Ontario, providing exceptional customer service and operational excellence. The ideal candidate will be responsible for team management, financial outcomes, and maintaining a safe and welcoming environment for both pets and pet parents. This role emphasizes leadership, strategic execution, and fostering a positive team culture that reflects our company values.