Pet Store Keyholder - Lead Customer Experience & Ops

Pet Valu; Alberta; Hybrid; CAD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Staff Discounts

Retail Training

Competitive Wages

Pet Care Knowledge

Flexible Scheduling

Job summary

Pet Valu Fort McMurray, Alberta is seeking a dependable Keyholder to support store operations and customer engagement. You will handle cashier duties, assist with stock, and help maintain a welcoming shopping environment for pets and their families.

The role requires at least 2 years in retail or customer service, familiarity with POS systems, and a friendly, service-driven personality. Flexibility for evenings, weekends and holidays is expected.

Qualifications

• At least 2 years of experience in retail or customer service.
• Working knowledge of POS system.
• Outgoing and friendly personality with strong customer service skills.
• Ability to lift 50lbs repetitively.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Cashier and customer sales.
• Preparing merchandise orders, banking and other miscellaneous paperwork.
• Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
• Sweeping, dusting and other general store maintenance functions
• Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
• Effectively open and close the store while following company procedures.
• In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
• Other duties and tasks as required

Skills

Retail experience

POS system

Customer service

Lift 50lbs

Tools

POS system

Job description

Pet Valu Fort McMurray, Alberta is seeking a dependable Keyholder to support store operations and customer engagement. You will handle cashier duties, assist with stock, and help maintain a welcoming shopping environment for pets and their families.

The role requires at least 2 years in retail or customer service, familiarity with POS systems, and a friendly, service-driven personality. Flexibility for evenings, weekends and holidays is expected.