Pet Clinic Front Desk Lead — Calm, Caring, Efficient

Animal Clinic of La Porte; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A low-cost veterinary clinic in Langley, BC, is seeking a Customer Service Manager to enhance client experiences and lead the front desk team. This role requires strong leadership and multitasking skills in a fast-paced environment. The ideal candidate will have over 2 years in customer service and a passion for pets. This position offers competitive pay and opportunities for advancement within the organization.

Benefits

Competitive pay aligned with leadership responsibility

Supportive team environment

Growth opportunities

Qualifications

• 2+ years experience in customer service or client relations.
• 1+ year of team lead or supervisory experience preferred.
• Comfort working in fast-paced, high-volume environments.

Responsibilities

• Lead the reception and client-care team with compassion.
• Manage daily appointment flow and ensure client satisfaction.
• Train and onboard new front-of-house team members.

Skills

Customer service experience

Excellent communication

Conflict resolution

Multitasking skills

Empathy for clients and pets

Job description

A low-cost veterinary clinic in Langley, BC, is seeking a Customer Service Manager to enhance client experiences and lead the front desk team. This role requires strong leadership and multitasking skills in a fast-paced environment. The ideal candidate will have over 2 years in customer service and a passion for pets. This position offers competitive pay and opportunities for advancement within the organization.