Personal Support Worker_FT-Perm

LOFT Community Services; Whitchurch-Stouffville; On-site; CAD 54,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision, life and LTD

Pension plan

Employee assistance program

Professional development budget

Gym membership

Discount programs

Job summary

LOFT Community Services seeks a dedicated Personal Support Worker for The Path Home program in Stouffville, ON. The role provides 24‑hour support and case management to clients transitioning back into the community.

You will assist with daily living, health monitoring, and medication support, working nights in a multi-site program with a strong recovery focus.

Qualifications

• Post-secondary education in Human Services or related field as required.
• Experience supporting seniors and vulnerable populations including cognitive/mental health needs.
• Knowledge of medication administration and health conditions.
• Current First Aid and CPR certification.

Responsibilities

• Provide client care and support including health monitoring and medication reminders.
• Assist with ADLs and maintain a safe, clean living environment.
• Engage clients to promote dignity, independence and participation.
• Support emotional and behavioral needs with guidance and companionship.
• Follow safety procedures and report incidents promptly.
• Maintain care records and contribute to care planning with the team.
• Coordinate transportation and day-to-day program operations as needed.
• Participate in rotating night shifts and coverage when required.

Skills

Compassionate care

Crisis intervention

Verbal & written communication

Team collaboration

Basic computer skills

Driver’s license (Ontario)

Education

PSW Certificate

Gerontology Diploma

Post-secondary Human Services education

Job description

Personal Support Worker

Released: November 4, 2026

Closing Date: November 18, 2026

Location: Stouffville, ON - The Path Home - Stouffville

Compensation: $53,776 - $55,109 Annually Prorated

Work Type: Onsite

Job ID: 11103490

Existing or New Position: Existing

This is a regular night shift position

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

The Path Home Program provides intensive case management and support in a dedicated 10-bed home with 24‑hour staffing to help people safely and successfully make the transition back into the community. Staff assist clients with life‑skill building and community linkages in order for them to successfully move back into their own community. This is a short‑term program offering services for up to 6 months. This program offers intensive case management service, 24‑hour PSW support, residential support Worker, medication support, navigation and coordination to community supports, recreational activity, and supports with independent life skills. The Path Home is a recovery‑based program which means that each client can set their own goals and feel empowered to make their own choices to change the direction their lives have taken. Our program creates communities of mutual support that foster hope and independence where clients develop powerful relationships and build support networks. LOFT clients become part of a community where they are accepted without judgment. In addition, The Path Home Program provides safety, security, and a sense of belonging. If someone has felt excluded or different, finding acceptance can be a powerful therapy. The Path Home is a place for recovery and growth within a supportive community for clients who need to continue their recovery and become as independent as possible before they move to permanent housing.

Job Summary:

The Personal Support Worker (PSW) is responsible for rendering a range of services for the clients of the program consistent with its basic values and goals. The PSW will support, as assigned, the needs of the vulnerable, at risk, older adults and seniors living in the multi-sites under the auspices of the program. This support relates to the physical, cognitive, mental health and social/recreational needs of the clients. The staff member will maintain the established routines of the program including all security, fire and general health and safety practices. The PSW will perform these and other delegated responsibilities to ensure the quality of personal care of the clients of the program.

What You Will Do:

• Client Care & Support: Provide compassionate support for clients’ physical and mental health needs, including medication reminders, health monitoring, and coordination with healthcare professionals.
• Activities of Daily Living (ADLs): Assist with personal care, hygiene, mobility, meal preparation, and maintaining a clean, safe, and comfortable living environment.
• Client Engagement & Empowerment: Build respectful relationships that promote dignity, independence, and active participation in daily, social, and recreational activities.
• Behavioral & Emotional Support: Assist clients in managing behavioural and cognitive challenges, offering guidance, reassurance, and companionship.
• Safety & Emergency Response: Ensure a safe environment by following health and safety procedures, responding to emergencies, and reporting incidents appropriately.
• Medication & Clinical Support: Follow established medication protocols, support self‑administration programs, and collaborate with healthcare providers to ensure safe practices.
• Documentation & Team Collaboration: Maintain accurate care records, participate in care planning, and communicate effectively with the interdisciplinary team.
• Program & Operational Support: Assist with program activities, transportation for client outings, and day‑to‑day operations, including basic administrative tasks when required.
• Flexibility & Shift Coverage: Work rotating shifts, provide coverage as needed, and support overall program operations, including during the absence of senior staff.
• Additional responsibilities may be assigned by the Program Manager and/or designated supervisor to support overall program operations and continuity of care.

What You Bring:

• Post‑secondary education in Human Services or a related field (e.g., PSW Certificate, Gerontology Diploma).
• Experience supporting seniors and vulnerable populations, including individuals with cognitive and mental health needs.
• Knowledge of medication administration, health conditions, and psychiatric care.
• Current First Aid and CPR certification.
• Experience coordinating social and recreational activities is an asset.
• Strong skills in assessment, problem‑solving, and crisis intervention.
• Ability to engage clients in a positive, respectful, and supportive manner.
• Ability to work collaboratively within a multidisciplinary team.
• Effective verbal and written communication skills.
• Demonstrated creativity, flexibility, and adaptability.
• Proficiency with basic computer applications.
• A valid Ontario Driver’s License is preferred.

Work Environment:

• Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.).
• Since the position involves working in clients’ own homes, staff may be subjected to second hand smoke while performing their job duties.
• Staff will be required to work rotating shifts as scheduled by the program.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long‑term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E‑learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity‑leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community, and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

• This is a regular night‑shift role with hours of 11:00 p.m. to 7:00 a.m., Sunday through Thursday. Any adjustments to the schedule will be made by mutual agreement and in accordance with operational needs.
• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or (416) 979‑1994.