Case Manager, Psychogeriatric_FT-Perm

LOFT Community Services; Toronto; On-site; CAD 57,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

Long-term disability

Pension plan

E-learning program

Professional development budget

Gym membership

Job summary

LOFT Community Services is seeking a Psychogeriatric Case Manager to coordinate support networks for older adults with serious mental illness and other challenges. You will link clients to community resources, maintaining independence, dignity, and self-respect through direct service and care coordination.

The role involves daily living support, crisis intervention, and liaison work with families and providers. A strong background in gerontology and mental health is essential.

Qualifications

• Post-secondary education in Social Services / Human Services or equivalent field (Gerontology considered as an asset).
• At least 3 years’ working experience with vulnerable seniors and older adults.
• Understanding of challenges faced by clients with mental illness, addictions, and social isolation.
• Experience in group counselling related to mental health and addictions.
• Strong knowledge of community resources and support services.
• Proven crisis intervention, problem‑solving, and interpersonal skills.
• Flexible, creative, client-centered approach to care.
• Ability to work collaboratively within interdisciplinary teams and with community partners

Responsibilities

• Develop and implement individualized care plans to improve client quality of life and connect clients to appropriate resources.
• Conduct client assessments (e.g., RAI, OCAN) and maintain accurate, timely documentation and reporting.
• Provide supportive counselling and facilitate access to healthcare services and community programs.
• Deliver crisis intervention and assist in developing effective crisis management plans.
• Build respectful, trusting relationships using recovery‑oriented and psychosocial rehabilitation principles.
• Act as a liaison and advocate, coordinating care with families, caregivers, and multidisciplinary teams.
• Collaborate closely, foster positive, professional interaction with interdisciplinary teams (clients, families, staff etc.), external service providers and community partners.
• Maintain confidentiality and ensure compliance with organizational policies and professional standards.
• Participate in required training and ongoing professional development.
• Other duties assigned by the Program Manager and/or designated supervisor.

Skills

Counselling

Assessment

Client engagement

Interdisciplinary collaboration

MS Office

Communication skills

Education

Post-secondary Social Services / Human Services

Tools

MS Office (Word, Excel)

Job description

Title of Job: Case Manager, Psychogeriatric
Date: November 4, 2026
Closing Date: November 18 ,2026
Location: Assisted Living- Dunn - Toronto, ON
Compensation: $57,007 - $71,647 Annually Prorated
Work Type: Onsite
Job ID: 11109834
Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

Assisted Living- Dunn is a 24/7 program that provides specialized assisted living supports to vulnerable older adults and seniors with complex physical health challenges, mental health challenges, addiction or cognitive impairment. Assisted LivingDunn responds to resident’s needs, so that they can live safely and in good health in the community as they age. Through our care, we aim to postpone for as long as possible, or eliminate, any need for institutional care. The program serves 70 clients living at 245 Dunn Avenue and 85 Spencer Avenue, as well as an additional 28 clients through Hub and Spoke services in the wider community. The program supports clients living independently in the community with support and dignity. PSW, Case Manager and Life enrichment supports are provided to assist clients at home and in the community.

The program offers free 24/7 care through our specialized Personal Support Workers (PSW) team, providing services such as assistance with personal care, essential housekeeping, laundry services, medications supports, meal preparation and escorts to appointments. LOFT’s Case Managers offer one‑on‑one support and provide care coordination, crisis intervention, system navigation and client advocacy. They connect clients with the services they need to become healthier, happier and as independent as possible. Our team calls upon a variety of resources, including medical, financial, emotional and recreational supports. Mental, physical and spiritual health are improved by social interaction and the sense of belonging that comes from a welcoming and supportive community. Our Life Enrichment services offer residents opportunities to enjoy life, try new things and become involved in their local community. The goal is to ensure that clients have access to interesting and stimulating activities and social opportunities through regular in‑house events and group outings in the community.

Job Summary:

As a Psychogeriatric Case Manager, you will be part of a team that co‑ordinates a support network and linkages for older adult and seniors with serious mental illness and other challenges (e.g., addictions). A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity, and self‑respect. The role will require direct service and support to clients in area such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do:

• Develop and implement individualized care plans to improve client quality of life and connect clients to appropriate resources.
• Conduct client assessments (e.g., RAI, OCAN) and maintain accurate, timely documentation and reporting.
• Provide supportive counselling and facilitate access to healthcare services and community programs.
• Deliver crisis intervention and assist in developing effective crisis management plans.
• Build respectful, trusting relationships using recovery‑oriented and psychosocial rehabilitation principles.
• Act as a liaison and advocate, coordinating care with families, caregivers, and multidisciplinary teams.
• Collaborate closely, foster positive, professional interaction with interdisciplinary teams (clients, families, staff etc.), external service providers and community partners.
• Maintain confidentiality and ensure compliance with organizational policies and professional standards.
• Participate in required training and ongoing professional development.
• Other duties assigned by the Program Manager and/or designated supervisor.

What You Bring:

• Post‑secondary education in Social Services / Human Services or equivalent field (Gerontology considered as an asset).
• At least 3 years’ working experience with vulnerable seniors and older adults group.
• Understanding of challenges faced by client with mental illness, addictions, and severe social isolation.
• Experience in group counselling related to mental health and addictions.
• Strong knowledge of community resources and support services.
• Strong counselling, assessment, and client engagement abilities.
• Understanding of harm reduction, recovery, and psychosocial rehabilitation principles.
• Proven crisis intervention, problem‑solving, and interpersonal skills.
• Effective communication skills (written and verbal) and proficiency in MS Office (Word, Excel)
• Flexible, creative, and client‑centered approach to care.
• Ability to work collaboratively within interdisciplinary teams and with community partners
• Commitment to cultural competency and inclusive practice.
• Additional language skills are considered an asset.

Work Environment:

• Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
• Frequent travel will be required using own vehicle.
• Occasional evening and weekend hours may be required.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity‑leave top up program and Parental leave top up program

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].