Personal Support Assistant (CUPE)

Oak Valley Health; Markham; On-site; CAD 39,000 - 43,000; Full time

Job summary

Oak Valley Health, located in Markham, Ontario, is seeking a Patient Support Assistant to work with Registered Nurses in delivering patient-centered care. You will contribute to a team that prioritizes quality, safety and patient satisfaction in a busy acute care setting.

The role requires a recognized PSW certificate or health care aide program, current BLS, and strong communication skills. Schedule includes 12-hour shifts, with weekday, weekend and holiday coverage as needed.

Qualifications

• Completion of a recognized personal support worker certificate or health care aide program.
• Current BLS certification.
• Proficient computer skills and strong communication abilities.

Responsibilities

• Work in partnership with a Registered Nurse/Registered Practical Nurse to provide patient care.
• Focus on quality and patient/family centered care with emphasis on customer satisfaction.
• Maintain strong attendance, organizational skills and ability to prioritize workload.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Prioritization

Teamwork

Education

Personal support worker certificate

Health care aide program

Job description

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.Land acknowledgement:Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.Who you are:You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courageYou are a patient and/or client centered individual who performs at an exemplary standardYou are a team player with excellent communication, critical thinking and prioritization skillsPosting Closing: EOD October 2ndWhat we are looking for:As a Patient Support Assistant, you will work in partnership with a Registered Nurse/Registered Practical Nurse, to provide patient care and will become an integral member of the interprofessional team. The focus is on quality and patient/family centered care with a strong emphasis on customer satisfactionWhat you bring to the role:Completion of a recognized personal support worker certificate or health care aide program from a community college or equivalent educationCurrent BLS certificationPrevious related experience, preferably in an acute care facilityProficient computer skillsKnowledge of universal precautions and medical terminology an assetStrong customer service, interpersonal and written and verbal communication skillsDemonstrated ability to work well independently and as part of an interprofessional teamStrong organizational skills and the ability to prioritize workloadDemonstrated good attendance and performance records with the ability to maintain these same standardsDemonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as requiredWork Schedule:The successful candidate must be available to work 12 hours, D12 0730 – 1930, N12 1930 – 0730. Weekdays, weekends, and holidaysPlease note schedules may change due to operational needs.Compensation:CU01ARange:$28.49 - $31.30Who we are:Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.Oak Valley Health Equity, Diversity, Inclusion and Belonging statementOak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.