Personal Lines Underwriter II

Heartland Mutual Insurance; Southwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Heartland Mutual Insurance is seeking a Personal Lines Underwriter II to assess and negotiate medium complexity renewals, endorsements, and new submissions. You will apply sound underwriting judgment and ensure compliance with regulatory standards while delivering an exceptional client experience.

The role emphasizes risk assessment, portfolio management, and collaboration with brokers to write a profitable book of business.

Qualifications

• Experience in the insurance industry with understanding of Personal Lines contracts.
• Strong decision-making and analytical abilities to assess risk and profitability.
• Post-secondary education or equivalent experience.
• CIP designation is preferred.

Responsibilities

• Underwrite and negotiate medium complexity renewals, endorsements, and new business.
• Gather background information on potential customers and analyze data to assess risk.
• Prepare terms and conditions of insurance policies.
• Manage underwriting portfolio within the company plan to write profitable business.
• Provide excellent customer experience and coordinate with brokers and stakeholders.
• Ensure compliance with all regulatory obligations in underwriting practices.
• Identify trends and communicate them to management.

Skills

Decision-making

Analytical skills

Customer service

Education

Post-secondary education or equivalent experience

CIP designation (preferred)

Job description

At Heartland Mutual Insurance, we’re more than just a company — we’re a community.

Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn’t just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.

Here, you’ll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first.

Personal Lines Underwriter II

The purpose of this role is to underwrite and manage a portfolio of business by assessing and negotiating medium complexity renewals, endorsements, and new submissions. The incumbent will apply sound underwriting judgment and company philosophy to evaluate risk, set appropriate terms and conditions, and ensure compliance with regulatory standards.

What You’ll Do...

• Underwrite and negotiate medium complexity renewals, policy endorsements, and new business.
• Gathering background information on potential customers and analyzing all relevant data to determine risk levels.
• Preparing terms and conditions of insurance policies.
• Underwriting portfolio management, working within the company operational plan to understand and apply underwriting philosophy to write a profitable book of business.
• Provide exemplary customer experience and manage the development of internal and external stakeholders.
• Negotiate terms and conditions of risk acceptance with brokers.
• Ensure day-to-day underwriting practices confirm to all necessary regulatory obligations.
• Product and pricing management, understanding and implementing company marketing strategies; assist management in development of products, pricing, and services.
• Identify and communicate trends to management.
• Participate in, or provide, training and development initiatives.
• Preparing the terms and conditions of insurance policies.

What You’ll Bring...

• As our ideal candidate, you have previous experience within the insurance industry as well as a solid understanding of Personal Lines contracts.
• You have proven decision-making and analytical skills, including the ability to determine how to grow business profitability through assessment and analysis of individual risks.
• Post-secondary education or equivalent experience.
• CIP designation is preferred.
• Previous experience in underwriting and rural business, dealing with or as a broker would be an asset.

The salary range for this role is $50,000 - $70,000. The salary for the successful candidate will be determined by various factors including but not limited to an individual’s relevant experience, knowledge, skills, along with internal equity, and market considerations.

What’s In It For You

• A Supportive Team: We’re not just a workplace, we’re a community. We are small but mighty, we believe in the power of connection, purpose, and belonging.
• Comprehensive Total Rewards: Enjoy a competitive compensation package made up of base salary and bonus, health and wellness benefits, pension plan, paid time off, and so much more.
• Inclusive Culture: Work in an environment that embraces diversity, equity, inclusion and belonging.
• Career Growth & Development: Take advantage of continuous learning opportunities and stretch assignments.
• Make an Impact: Play a key role in helping customers navigate challenging situations with empathy and expertise.

This job posting is for an existing vacancy within Heartland.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

We do not use artificial intelligence or automated decision-making tools in any part of our hiring process. All applications are reviewed by our Talent Acquisition team to ensure fairness and transparency.

At Heartland Mutual Insurance, you’re empowered to thrive. Whether it’s your career, your well-being, or your future, we've got you covered.