Personal Lines Team Manager

Horan Securities, Inc.; Chilliwack; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading insurance brokerage seeks a Personal Lines Team Manager to oversee operations and lead a high-performing team in Chilliwack, Canada. This leadership role involves managing sales strategies, compliance, and team development while fostering a client-centric culture. Ideal candidates will have extensive experience in insurance brokerage and a proven track record in team leadership.

Benefits

Paid day off for your birthday

Paid half a day off for volunteering

Room to grow within the organization

Comprehensive health benefits

RRSP matching

Qualifications

• Minimum of 5 years of insurance brokerage experience, preferably in Personal Lines.
• Minimum 2 years of leadership experience in the insurance industry managing a department or branch.

Responsibilities

• Oversee day-to-day operations of Personal Lines Sales and Service teams.
• Lead, coach, and develop team members to enhance client experiences.
• Support execution of sales strategies to drive growth and improve retention.

Skills

People Leadership

Client-Centric Mindset

Communication Skills

Organizational Skills

Problem Solving

Education

Level 2 General Insurance License

Industry Designation (CAIB, CIP, FCIP, CRM)

Job description

Hi, we’re HUB!

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Do you thrive in a leadership role where you can drive performance, inspire a high-performing team, and enhance client experience—all while growing the business? If you’re passionate about coaching others and creating operational excellence, this could be your next career move!

As a Personal Lines Team Manager, you will oversee the day-to-day operations of the Personal Lines Sales and Service teams. Reporting to the Branch Manager, you’ll be responsible for leading and engaging a team of insurance professionals, managing performance, and supporting the execution of sales and retention strategies to meet branch targets. You’ll play a key role in ensuring compliance, service delivery, and team development, while maintaining operational standards and upholding HUB’s reputation in the community.

A Day in the Life – What You’ll Be Doing

• Lead, coach, and develop Personal Lines Sales and Service team members to deliver exceptional client experiences.

• Manage all aspects of branch operations including staffing, scheduling, performance, compliance, and client engagement.

• Support the execution of sales strategies to drive growth, improve retention, and maximize cross-sell opportunities.

• Monitor and maintain operational standards including compliance with industry regulations and internal best practices.

• Oversee recruitment, onboarding, training, and ongoing development of team members.

• Provide regular coaching and feedback through scheduled one-on-ones, team meetings, and performance reviews.

• Foster a high-performance culture through clear communication, goal setting, and employee engagement.

• Ensure the delivery of consistent, professional service that aligns with HUB’s client service standards.

• Collaborate with key stakeholders to identify opportunities and resolve issues that impact service or efficiency.

• Maintain strong working relationships with internal partners and clients to support business growth and reputation.

• Actively participate in the local business community to expand HUB’s presence and network.

What You Bring to the Team

Requirements:

• A passion for people leadership and a client-centric mindset.

• Strong organizational and multitasking abilities.

• Effective communication skills with the ability to build trust and influence outcomes.

• A proactive and solutions-oriented approach to problem solving.

• Proven ability to lead by example and foster a positive, collaborative work environment.

Qualifications:

• Minimum of 5 years of insurance brokerage experience, preferably in Personal Lines.

• Minimum 2 years of leadership experience in the insurance industry managing a department or branch.

• Level 2 General Insurance license.

• Industry designation (e.g., CAIB, CIP, FCIP, CRM) considered an asset.

Salary Expectations -

The expected salary range for this position is $55,000 to $70,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

• Paid day off for your birthday – we want to celebrate you!

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent uponcompletionof asuccessful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [e-mail] to request this. Only candidates selected for an interview will be contacted.

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Department SalesRequired Experience: 5-7 years of relevant experienceRequired Travel: Up to 25%Required Education: High school or equivalent