Personal Lines Damage Insurance Broker - Sales & Service

OTIP Group of Companies (OGC); Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance company is seeking a Customer Service Representative in their Home & Auto Program. The role involves connecting with clients, building relationships, managing inquiries, and providing tailored insurance solutions to ensure exceptional service. Candidates with AMF licenses and experience in personal lines insurance are highly encouraged to apply. The position offers a supportive work environment, competitive salaries, and benefits that start on day one.

Benefits

Rewarding salary and bonuses

100% group benefits coverage

Defined benefit pension plan

Continuing education and licensing fee coverage

Access to professional development resources

Flexible work-from-home and hybrid options

Opportunities for advancement

Qualifications

• Minimum 3 years experience in personal lines automobile and property insurance.
• Ability to engage with clients to meet their insurance needs.

Responsibilities

• Prospecting and building relationships with potential clients.
• Managing client inquiries and providing expert insurance guidance.
• Expanding accounts and driving sales growth through strategic actions.

Skills

Strong communication skills

Time management

Organizational skills

Project management

Fluency in English

Fluency in French

Education

AMF license

RIBO license preferred

Tools

Microsoft Office Suite

Broker Management System(s)

Job description

Reporting to the Assistant Service Manager Home & Auto Program youll play a pivotal role in connecting with customers and prospects understanding their needs and providing expert guidance to recommend the right insurance solutions. Your goal is to foster lasting relationships deliver exceptional customer service and drive sales by offering tailored insurance products to meet each clients unique needs. .

The core parts of your role will be to :

• Prospecting & Relationship Building : Research qualify and engage with potential clients to drive sales growth. Respond to inquiries assess client needs and provide tailored solutions to resolve issues and offer expert guidance.
• Sales Development : Drive sales by building strong relationships with prospects. Engage through inbound calls follow up on expired policies re-quote from previous years and reach out to leads from marketing campaigns and online sources.
• Expanding Accounts : Identify opportunities within existing accounts to increase sales. Develop tailored contact strategies introduce new products and services and maintain close communication with insurance underwriters to meet or exceed sales targets.
• Client Retention & Support : Strengthen relationships with current members and accounts by offering exceptional support providing valuable information and identifying new opportunities for growth.
• Efficient Inquiry Management : Handle inbound calls process quotes update client information and assess risks in line with underwriting standards. Provide clear answers to any account-related questions.
• Competitive Insights : Monitor client reactions to competing products and share insights with management. Evaluate our products and suggest potential improvements to stay ahead in the market.
• File Management : Process changes and ensure proper documentation for follow-up actions.
• Home Evaluation : Perform home evaluations and input calculations accurately into the system to support quotes and insurance offerings.
• Documentation & Correspondence : Prepare clear and professional correspondence and documents as required to support client needs.
• Client Communication : Maintain an up-to-date BMS base ensuring timely follow-up on all client interactions and ensuring excellent service at every touchpoint.
• Confidentiality & Quality : Deliver exceptional service while adhering to confidentiality standards safeguarding company operations and ensuring compliance with established procedures.
• Reporting & Accountability : Keep accurate records of quotes sales and other key metrics for monthly reporting ensuring transparency and accountability.
• Market Knowledge : Stay informed on the latest underwriting guidelines and market trends to provide relevant up-to-date solutions to clients.
• Additional Responsibilities : Take on additional tasks as required bringing your expertise and adaptability to the role.

Qualifications :

Lets Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• A valid AMF license is required.
• RIBO license is preferred or the ability to obtain it within one year.
• A minimum of 3 years experience in personal lines automobile and property insurance.
• Strong communication skills with the ability to interact effectively with internal and external stakeholders at all levels.
• Excellent time management organizational and project management skills to handle competing priorities.
• Proficient in Microsoft Office Suite Broker Management System(s) and Company portals.
• Must be fluent in both English and French to support our national client base.

Working Conditions :

• Availability to work evenings as needed.
• Work environment is within a general call center setting.

We also consider your potential. If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information :

Some of the Perks We Offer :

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons youll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Access to a wealth of learning resources including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Lets work together! If you are interested in this opportunity please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

Remote Work : Employment Type :

Full-time

Key Skills