Personal Care Specialist (12 Month Contract)

Cencora; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Cencora is seeking a Personal Care Specialist for a 12-month contract role. This position involves coordinating patient services, educating patients on program offerings, and managing prescription processes. The ideal candidate will have strong customer service skills, be detail-oriented, and possess bilingual communication abilities. Join us to make a meaningful impact in healthcare and enjoy comprehensive benefits and personal growth opportunities.

Benefits

Medical benefits

Dental benefits

Vision benefits

Wellness programs

Parental leave

Training and mentorship opportunities

Qualifications

• Experience in a customer service environment is essential.
• Bilingualism in English and French is an asset.
• Understanding of medical information and reimbursement processes is beneficial.

Responsibilities

• Serve as the key point of contact for patients.
• Educate patients on program services and coordinate their access to therapy.
• Interact with insurance companies and healthcare professionals to support reimbursement.

Skills

Customer Service

Communication

Organizational Skills

Time Management

Bilingualism (English and French)

Education

Post-secondary education certificate, diploma, or degree

Tools

CRM systems

Salesforce.com

Microsoft Office

Job description

Personal Care Specialist (12 Month Contract)

Join to apply for the Personal Care Specialist (12 Month Contract) role at Cencora.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures. Every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities

• Serve as the key point of contact for patients.
• Contact patients to gather information and educate them on program services.
• Become a reimbursement expert within your assigned caseload territory.
• Educate patients on program services, including injection training, pharmacy options, and reimbursement support.
• Coordinate patient services promptly to ensure rapid and continuous access to therapy.
• Collaborate with team members to coordinate the patient journey and onboarding process.
• Manage coverage to maximize and maintain prescription drug benefits.
• Interact regularly with insurance companies, pharmacies, and healthcare professionals to support reimbursement processes.
• Coordinate prescriptions, including initial and renewal.
• Report adverse events as necessary.
• Perform ad hoc duties as assigned.

Requirements

Experience and Educational Requirements

• Bilingualism in English and French is an asset; required for Quebec province.
• Experience in a customer service environment.

Assets

• Post-secondary education certificate, diploma, or degree (asset).
• Experience in reimbursement, call centers, or pharmaceutical industry roles (asset).
• Understanding of medical information.
• Knowledge of public, private, and federal reimbursement processes (asset).
• Experience with CRM systems and Salesforce.com (asset).
• Project management skills.
• Previous health insurance or pharmacy work experience (asset).

Minimum Skills, Knowledge, and Abilities

• Exceptional customer service and communication skills.
• Detail-oriented with strong organizational skills.
• Time management skills with a sense of urgency.
• Ability to work autonomously and collaboratively in a remote setting.
• Ability to handle multiple tasks and priorities effectively.
• Proficiency in English and French, both oral and written, especially for Quebec and New Brunswick.
• Strong computer skills, including Microsoft Office.
• Adaptability to change and ambiguity.
• Adherence to performance standards and procedures.

The successful candidate may interact daily with unilingual English-speaking customers, patients, or peers from cross-functional teams.

What Cencora Offers

We provide comprehensive compensation, benefits, and resources that foster an inclusive culture and support your purpose-driven work. Benefits include medical, dental, vision, wellness programs, support for families, parental leave, and more. We also promote personal growth through training, mentorship, and development opportunities.

Additional Information

Full-time contract role. Cencora is committed to equal employment opportunity and reasonable accommodation for individuals with disabilities during the hiring process and employment.