Personal Care Specialist (12 Month Contract)

Innomar Strategies; Ontario; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Join a leading company dedicated to improving health outcomes. As a key point of contact for patients, you will educate them on services, manage coverage, and collaborate with various stakeholders. This role requires exceptional customer service skills and a detail-oriented approach. If you thrive in a remote environment and are passionate about making a difference, apply today!

Qualifications

• Bilingualism in English and French is an asset.
• Experience in customer service environment.

Responsibilities

• Be the key point of contact for patients.
• Educate patients on program services.
• Manage all aspects of coverage.

Skills

Customer Service

Analytical Skills

Organizational Skills

Communication

Education

Post-secondary education

Tools

CRM systems

Salesforce.com

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities :

1. Be the key point of contact for patients.
2. Contact patients to gather information and educate them on program services.
3. Become a reimbursement expert within your assigned caseload territory.
4. Educate patients on program services, including injection training, pharmacy options, and reimbursement support.
5. Coordinate patient services promptly to ensure rapid and continuous access to therapy.
6. Collaborate with team members across roles to coordinate the patient journey and onboarding.
7. Manage all aspects of coverage to maximize and maintain prescription drug coverage.
8. Interact regularly with insurance companies, pharmacies, and healthcare professionals for optimal reimbursement.
9. Coordinate prescriptions, including initial and renewal processes.
10. Report adverse events as required.
11. Perform ad hoc duties as assigned.

Experience and Educational Requirements :

Requirements :

• Bilingualism in English and French is an asset; required for Quebec province.
• Experience in a customer service environment.

Assets :

• Post-secondary education (certificate, diploma, or degree).
• Experience in third-party reimbursement, call centers, or pharmaceutical industry roles such as sales, managed care, or clinical support.
• Experience in customer service settings.
• Understanding of medical information.
• Knowledge of public, private, and federal reimbursement processes.
• Experience with CRM systems; Salesforce.com knowledge is an asset.
• Experience in health insurance or pharmacy sectors is an asset.

Minimum Skills, Knowledge, and Abilities :

• Exceptional customer service and phone etiquette skills.
• Detail-oriented and results-driven.
• Strong analytical and organizational skills.
• Excellent time management and sense of urgency.
• Effective collaboration with program colleagues.
• Ability to work independently in a remote environment.
• Capable of managing multiple tasks and priorities.
• Effective communication skills in English and French, both oral and written, especially for Quebec and New Brunswick.
• Proficient in Microsoft Office and computer skills.
• Adaptability to change and ambiguity.
• Adherence to performance standards and procedures.