Personal Care Specialist

Innomar Strategies; Alberta; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora, Inc. is seeking a Pharmacy Support professional in Canada to help manage patient interactions, authorizations, and insurance verification while maintaining strict privacy standards.

The role emphasizes accurate documentation, timely processing of prior authorizations, and effective communication with patients and payers. A healthcare administration background and HIPAA training are preferred to ensure compliant service delivery.

Qualifications

• HIPAA training and compliance awareness required.
• Experience with prior authorization processing preferred.
• Strong communication and documentation skills required.

Responsibilities

• Supports documentation compliance by recording patient interactions, updating case notes in pharmacy systems, and maintaining privacy requirements.
• Processes prior authorization requests by collecting clinical documentation, completing payer-specific forms using templates, submitting requests, and tracking status.
• Verifies insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details.
• Supports financial assistance enrollment by collecting patient eligibility information, completing manufacturer copay applications, and submitting paperwork to program administrators.
• Coordinates specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams.
• Responds to routine patient inquiries by providing status updates, answering basic questions using provided scripts, and escalating complex issues.
• Tracks pending prior authorizations by monitoring submission dates, following up with payers on status, and notifying senior staff of delays or denials.

Skills

HIPAA compliance

Patient data privacy

Communication skills

Customer service

Education

High School Diploma/GED

Associate's degree in healthcare administration

Job description

Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member’s role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Supports documentation compliance by recording patient interactions, updating case notes in pharmacy systems, and maintaining privacy requirements.

Processes prior authorization requests by collecting clinical documentation, completing payer-specific forms using templates, submitting requests, and tracking status.

Verifies insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details.

Supports financial assistance enrollment by collecting patient eligibility information, completing manufacturer copay applications, and submitting paperwork to program administrators.

Coordinates specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams.

Responds to routine patient inquiries by providing status updates, answering basic questions using provided scripts, and escalating complex issues.

Tracks pending prior authorizations by monitoring submission dates, following up with payers on status, and notifying senior staff of delays or denials.

High School Diploma/GED or equivalent experience required.

Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field or equivalent experience preferred.

3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles required.

Health Insurance Portability and Accountability Act (HIPAA) or applicable compliance training required.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

• medical


• dental


• vision care


• backup dependent care


• adoption assistance


• infertility coverage


• family building support


• behavioral health solutions


• paid parental leave


• paid caregiver leave


• training programs


• professional development resources


• mentorship programs


• employee resource groups


• volunteer activities

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Innomar Strategies

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.