Personal Banking Associate Trainee

TD Bank Group; City of Leduc; Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Bank Group recherche une associée bancaire personnelle en formation pour notre agence de Leduc, Alberta. Vous aiderez les clients dans leurs besoins financiers, ouvrirez des comptes et accompagnerez-les vers les solutions adéquates en collaboration avec l'équipe.

Le poste exige autonomie, organisation et excellentes aptitudes à la communication. Mobilité requise dans le district assigné après la formation, avec des possibilités de transfert au sein du réseau TD.

Qualifications

• Diplôme d'études secondaires ou expérience équivalente.
• IFC ou équivalent à obtenir dans les 90 jours.
• Post-secondaire ou diplôme universitaire privilégié.

Responsibilities

• Accueillir et conseiller les clients sur les besoins financiers et bancaires.
• Orienter les clients vers le personnel approprié pour les solutions correspondantes.
• Promouvoir les services numériques et former les clients à l'usage de l'application mobile et du Web banking.

Skills

Autonomie

Organisation

Gestion du temps

Communication

Education

Diplôme d'études secondaires

Diplôme postsecondaire souhaité

Tools

MS Office

Logiciels bancaires

Internet

Job description

## Assoc., Services bancaires personnels en formationPostuler: Sur place: Edmonton, Alberta: Temps plein: Publié hier: Date de fin : 16 octobre 2026 (Il reste 13 jours pour postuler): R\\_1511172**Lieu de travail :**Leduc, Alberta, Canada**Horaire :**37.5**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**$45700 - $61000 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :****Department Overview:**At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.**Job Description:**Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes?In this role, a typical day may look like:* Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions* Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters* Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking* Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management* Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence* Participate in the timely and accurate completion of business processes and procedures* Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics* Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives**Job Requirements:*** High School diploma and/or 1+ years of relevant experience* Investment Funds Canada (IFC) or equivalent – within 90 days of start date* Post-Secondary or Undergraduate degree (in related field) preferred* Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet* Knowledge of banking solutions and processes to advise customers* A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills* A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities* A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner**Trainee Mobility** This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to identify an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.