Personal Banking Associate Trainee

TD Bank Group; Courtenay; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Canada Trust recherche un/une Assistant(e) bancaire personnel en formation pour notre succursale de Courtenay, Colombie-Britannique. Vous établissez et développez des relations avec les clients et les orientez vers le personnel approprié pour les solutions financières et les comptes.

Ce poste requiert une mobilité au sein du district assigné; le stage prépare à une affectation future dans une localisation TD selon progression et besoins.

Qualifications

• Diplôme postsecondaire ou équivalent; expérience souhaitée dans le secteur bancaire.
• Bonnes aptitudes en relation client et en communication écrite et orale.
• Connaissance des solutions bancaires et des processus opérationnels.

Responsibilities

• Aborder les clients et comprendre leurs besoins financiers.
• Orienter les clients vers le personnel compétent pour les solutions adaptées.
• Éduquer les clients sur les services bancaires numériques (mobile, ATM, online).
• Soutenir le personnel de première ligne lors des transactions et résoudre les situations non standard.

Skills

Service client

Communication

MS Office

Education

Diplôme postsecondaire ou baccalauréat

Tools

MS Office

Job description

## Assoc., Services bancaires personnels en formationPostuler: Sur place: Courtenay, British Columbia: Temps plein: Publié hier: Date de fin : 9 octobre 2026 (Il reste 3 jours pour postuler): R\\_1511909**Lieu de travail :**Courtenay, Colombie-Britannique, Canada**Horaire :**37.5**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**$43,900 - $58,600 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :**Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes? In this role, a typical day may look like: * Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions* Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters* Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking* Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to managementRecommend improvements to work practices, branch operations and processes to enhance customer **Department Overview:** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. **Job Description:** * experience and achieve operational excellence* Participate in the timely and accurate completion of business processes and procedures* Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics* Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives **Job Requirements:** * High School diploma and/or 1+ years of relevant experience* Investment Funds Canada (IFC) or equivalent – within 90 days of start date* Post-Secondary or Undergraduate degree (in related field) preferred* Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet* Knowledge of banking solutions and processes to advise customers* A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills* A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities* A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner **Trainee Mobility** This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to identify an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.