Permit Services Supervisor *Revised*

City of Ontario; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a dynamic team in the Building Department as a Permit Services Supervisor, where your expertise in building regulations and customer service will shine. This role involves leading a team to ensure efficient permit processing and exceptional service delivery in one of the fastest-growing cities in the Inland Empire. You'll be responsible for training staff, resolving complex issues, and collaborating across departments to streamline operations. If you're passionate about public service and ready to make a difference, this opportunity is perfect for you!

Qualifications

• 4 years of experience in a relevant field, including 1 year of supervisory experience.
• Knowledge of federal, state, and local laws governing permit issuance.

Responsibilities

• Supervise and direct staff in permit services operations.
• Manage complex customer complaints and inquiries regarding permits.
• Coordinate multi-department permit processes through LMS.

Skills

Building Technical Knowledge

Leadership

Customer Focus

Conflict Resolution

Responsibility

Education

Bachelor's degree in Structural or Civil Engineering

Bachelor's degree in Architecture

Bachelor's degree in Public Administration

Bachelor's degree in Business Administration

Tools

Land Management System (LMS)

Job description

Permit Services Supervisor

REVISED 12/13/24: THIS RECRUITMENT WILL REMAIN OPEN UNTIL FILLED

Are you a building professional who has experience with processing and reviewing building inspections, plan checks and permit applications intakes? Do you enjoy interpreting building regulations and zoning ordinances? Does leading a permit team to provide exceptional customer service to the largest and fastest developing City in the Inland Empire inspire you?

If so, the City of Ontario's Building Department offers a great opportunity to join our team as a Permit Services Supervisor! Under general direction, the Permit Services Supervisor will take on the responsibility of planning, organizing and supervising the activities, operations and staff of the Building Department’s Permit Services Division. Providing administrative and professional leadership and direction, the Permit Services Supervisor will also train, evaluate and provide direction to staff and manage the resolution of complex and/or escalated customer complaints and inquiries regarding permit procedures and policies. The role will also manage the coordination of multi-department permit, plan check and inspection processes through the City’s Land Management System.

The City of Ontario reserves the right, if necessary, to close the recruitment at any time and without notice. As such, applicants are encouraged to submit an application as soon as possible. Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.

The Ideal Candidate

The ideal candidate will have shown success in demonstrating the following competencies:

• Building Technical Knowledge & Skill - Knowledge of applicable federal, state, and local laws, codes, and regulations governing permit issuance; municipal planning, zoning codes; building codes; basic concepts in construction methods and materials; basic principles of structural design; and methods and techniques used in commercial, industrial, and residential permit and plan check practices, procedures, and operations.
• Leadership- The ability to supervise, train, coordinate and evaluate the work of staff, while providing leadership and direction.
• Responsibility - Establish quality standards of performance for self and others; identify and recommend improvement in work methods and procedures to improve operations effectiveness and efficiencies in a fast-paced environment.
• Customer Focus - Professionally provide excellent customer service and effectively interact and communicate, both orally and in writing, with both internal and external customers; ability to facilitate conflict resolution; and establish, maintain, and foster positive, harmonious, and effective working relationships within the department, City departments, officials, partners, other City agencies, and the public.

Additionally, the successful candidate will be a role model for the City’s Approach to Public Service – Commitment to the Community, Achieving Excellence through Teamwork, and Doing the Right Thing the Right Way - and emulate the qualities of a"Five Tool Player"- Leader, Thinker, Communicator, Operator and Public Servant.

The Building Department

The mission of the Building Department is to contribute to Ontario's economic development and protect the lives and safety of Ontario's citizens and its visitors, by providing timely and professional plan review and inspection services to ensure buildings and projects are built and developed in compliance with all applicable municipal and state code requirements.

The City of Ontario

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario is proud to have the reputation of being a progressive City, providing solid leadership to its citizens and business community. The City provides a full range of services to the community including Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Financial Services, Human Resources/Risk Management, Public Works, and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,500 FTE diverse and talented employees who work to support a common goal of providing excellent service to the community.

The City‘s vision for the future is very exciting and we foresee tremendous growth within the year(s) to come. We welcome you to view the City of Ontario’s 2024 State of the City video by clicking on the link below as well as other links to learn more about the City.

State of the City The Ontario Plan

Smart Ontario Downtown Ontario

Essential Functions

The essential functions typically performed by the Permit Services Supervisor include the following:

• Plans, supervises, directs the work of staff including work assignment, employee selection, performance evaluations, employee development and disciplinary action.
• Performs daily supervision of staff in daily operations, including guidance on responding to and resolving difficult complaints and complex inquiries from internal and external customers regarding permit procedures and policies.
• Supervises, directs, and assists staff in the administration and interpretation of permit procedures and policies.
• Participates in the development and implementation of departmental goals, objectives, policies, procedures, and priorities.
• Performs both routine and specialized administrative duties related to departmental operations including data research, report writing, coordination of meetings and events, and budget tracking.
• Liaison to Information Technology Agency for all matters related to the Land Management System (LMS), coordinate staff training for systems functions.
• Provides instruction and technical assistance in the examination of construction plans, code interpretations and departmental policies and objectives.
• Implements, monitors and evaluates the efficiency and effectiveness of permit procedures, operations and service delivery methods, including various computer-based programs.
• Tracks the workload and progress of permit services; monitors status of plans submitted, processing timeframes and completion dates; prepares, reviews, and distributes reports and updates management.
• Confers with architects, engineers, contractors and the public to resolve plan check and permit inquiries and discrepancies.
• Oversees coordination of permit activities with departmental staff, other City departments and outside agencies.
• Provides routine information relating to issuance of building, plumbing, electrical, and mechanical permits.
• Reviews minor construction plans such as patio covers, swimming pools, and other small improvement projects.
• Checks engineering computations and specific materials for accuracy and conformance with application regulations.
• Performs other related duties as assigned.

Education

Bachelor's degree or equivalent from an accredited college or university in Structural or Civil Engineering, Architecture, Public Administration, Business Administration or a related field.

Proof of successful completion of a bachelor’s degree must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications.

NOTE: Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.

Experience

Four (4) years of experience in the performance of work comparable to a Permit Technician for a public agency related to the area of assignment (i.e., Building, Fire, Engineering, or Planning). Experience must include one (1) year of supervisory or lead experience.

Licenses

Valid Class C California driver’s license at time of appointment.

Certification

Designation as a certified Permit Technician by the International Code Council (ICC) within one (1) year of employment.

Special Requirements

Ability to work various schedules including day, evening, night, weekend, and holiday shifts.

Desirable

More than one (1) year of experience as a supervisor or lead related to the area of assignment (i.e., Building, Fire, Engineering, or Planning) for a public agency. International Code Council (ICC) Permit Technician, Building Inspector and or Plans Examiner certification. Advanced experience using a Land Management System, such as Accela, Tidemark, or Centralsquare.

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Department if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you to qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.