(PERMANENT FULL-TIME) CASE WORKER - Ontario Structured Psychotherapy (OSP)

Ontario Shores Centre for Mental Health Sciences; Whitby; On-site; CAD 55,000 - 75,000; Full time

Job summary

Ontario Shores Centre for Mental Health Sciences is seeking a Case Worker for the Ontario Structured Psychotherapy (OSP) program. The role involves coordinating referrals, triaging cases, and ensuring complete information is provided to the intake clinician for program acceptance.

The successful candidate will build strong connections with referral sources, community resources, and a multi-disciplinary team to support patient-centered care and timely access to services.

Qualifications

• Ability to work with an interprofessional team to coordinate mental health referrals.
• Strong written and verbal communication with diverse stakeholders.
• Maintain accurate and timely documentation of assessments and referrals.

Responsibilities

• Triage referrals received to Ontario Structured Psychotherapy (OSP).
• Coordinate and present complete referrals to the intake clinician for acceptance to the program.
• Facilitate admission and referrals to community support/intervention as needed.
• Maintain knowledge of community resources within the OSP catchment area and communicate with referral sources.

Skills

Interprofessional collaboration

Communication skills

Documentation practices

Crisis assessments

Client navigation

Education

Undergraduate degree

Certificate of competence as RPN (if applicable)

Job description

The Case Worker in Ontario Structured Psychotherapy (OSP) reports to the Clinical Manager of OSP. The successful candidate will be part of a team responsible for the coordination of OSP including: triaging of all referrals received to OSP; communication with referral sources to ensure complete and appropriate information is received; presentation of complete referrals to intake clinician responsible for acceptance to the program.

Key Duties And Responsibilities

• Ability to make support referrals
• Triaging referrals received by Ontario Shores
• Facilitate admission to Ontario Shores for Ontario Structured Psychotherapy
• Facilitate referrals for community support/intervention.
• Reflecting in depth knowledge of community resources within the OSP Catchment area
• Communication with referral sources to ensure complete and appropriate information is received
• Provide information and system navigation to individuals, families and other care providers.
• Responsible to recognize and report patient, staff, and environment safety issues, identify and implement preventative and corrective actions, within the scope of this role.
• Implements and models the Recovery philosophy in all aspects of care as a Recovery champion
• Variable hours may be required, due to patient demands

Qualifications

• Registration as a Healthcare Provider, Undergraduate Degree, or possession of a current certificate of competence as a Registered Practical Nurse if applicable.
• Current CPR-HCP is required.
• Current driver's license
• Ability to perform the physical demands of the position.

Knowledge

• Sound knowledge of community resources in mental health and addiction.
• Demonstrated advanced knowledge of psychotropic medication.
• Thorough knowledge and ability to administer mental status examinations, psychosocial and crisis assessments.
• Demonstrated knowledge of the College Standards of Practice and commitment to maintaining reflective practice standards as described by the College.
• Demonstrated knowledge of Mental Health, and relevant policies and legislation, such as the Mental Health Act and PHIPA is required.

Skills

• Ability to work effectively individually as well as part of an interprofessional team.
• Strong collaborative skills in working with community partners and health care providers
• Excellent interpersonal and effective oral/written communication skills including demonstrated excellent documentation practices.
• The ability to work with clients of diverse ethno racial and cultural backgrounds and proficiency in a second language would be considered an asset.

Years Of Experience

• 3-5 years psychiatric experience in a mental health facility or service.

Link to OPSEU Wage Table - This is part of the OPSEU bargaining unit.

Job Posting Closing

August 29st 2026 at midnight. Please note any job applications after the closing date will not be considered.

Number of Vacancy

1