Performance Head Coach - Kingston

GoodLife Fitness; Kingston; On-site; CAD 18,000 - 21,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Energetic staff culture

Job summary

GoodLife Fitness in Kingston, Ontario is seeking a Performance Head Coach to lead and develop the Performance Coaching team, ensuring top-tier programming and member engagement across the club.

You will hire and train coaches, manage Performance programs, coordinate classes, events and community activities, and collaborate with the Sales and GM teams to grow the member base.

Qualifications

• Ability to inspire, engage and energize our Coaches.
• Exemplary leadership, written and verbal communication skills.
• Strong time management and organizational skills.
• Knowledge of the Health and Fitness Industry.
• Proven leadership ability with a passion for helping others lead healthier lifestyles.
• Superior influencing and coaching skills.
• Analytical, evaluative and problem-solving abilities.
• Ability to mentor and manage change; role model.
• Capable of professional relationships across all levels.
• Customer-focused and proactive attitude.
• Ability to work with sales goals.
• Commitment to diversity, equity and inclusion.

Responsibilities

• Hire, train, and develop Performance Coaches.
• Ensure Performance Program success.
• Implement and manage administration, policies, and systems as directed by VP; report to GM.
• Collaborate on planning and execution of Performance classes, events, and member retention strategies.
• Lead Performance Starter classes 2–4 per week.
• Grow the Performance Member base via outreach, events, and communications.
• Maintain strong presence at the club; build community.
• Promote Performance through social media, newsletters, and events.
• Collaborate on programming development and education content.
• Address member complaints and coordinate with Sales on promotions.
• Participate in Sales Launch and Club Kickoff meetings.
• Plan and deliver coach training for team practices and development.

Skills

Inspire coaches

Leadership

Time management

Health & fitness knowledge

Coaching skills

Customer service

Sales goals experience

Diversity & inclusion

Event planning

Communication (written & verbal)

Education

Coaching certification

Job description

PERFORMANCE HEAD COACH

Who is a Performance Head Coach?

The Performance Head Coach is responsible for providing exceptional service to all Members accessing Performance Programming through the development of their Coaches, while ensuring the overall success of Performance Programming and creating a sense of community. Additionally, the Head Coach provides high-quality coaching, engagement and instruction to their coaches.

Do you have what it takes?:

• Ability to inspire, engage and energize our Coaches
• Exemplary leadership, written and verbal communication skills
• Excellent time management, planning and organizational skills
• Knowledge of the Health and Fitness Industry
• Proven leadership ability with a passion for helping others lead healthier lifestyles
• Superior influencing and coaching skills
• Superior analytical, evaluative, and problem-solving abilities
• Ability to mentor, manage change and consistently act as a role model
• Ability to establish and maintain professional working relationships with all levels of the organization
• Member Focused
• Proactive, flexible and adaptable
• Energetic and personable with consistent Peak Attitude
• Drive for results
• Ability to fully understand and embrace company Culture
• Ability to set and manage priorities judiciously, solid judgment and critical thinking skills
• Previous small group or team training experience
• Complete certifications within first three months
• Ability to inspire, entertain and energize participants
• Previous customer service experience
• Experience working with sales goals
• Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility

What you will be doing:

• Responsible for the hiring, training, performance and development of the Performance Coaches
• Responsible for ensuring Performance Program success
• Responsible for implementing and managing all administration, policies, procedures and systems as directed by the Vice President of Group Experience with reference to the Performance program. They will report directly to the General Manager
• Input to a collaborative approach to planning and execution of Performance classes. This includes special events, releases, and member retention and attraction strategies
• Implement all Performance directives as per the Vice President of Group Experience
• Responsible for leading Performance Starter classes 2 - 4 per week
• Consistently working to build and maintain Performance Member base, including walk arounds, Performance Trials, phone calls to existing Members, outreach to community events when required, booths, testimonials, etc.
• Strong presence in the Club. Visible time at the Front Desk before Performance Classes and working to build great relationships and a strong Performance community
• Promote Performance through Social Media accounts, Newsletters and Special Events, as directed by the Vice President of Group Experience
• You will belong to a Performance Head Coach network, and on occasion will be asked to collaborate on programming development and education content
• Handle Performance Member complaints and concerns
• Meet with Sales Team to promote weekly special events that are happening
• Participate in Sales Launch and Club Kickoff meetings as well as scheduled Divisional Manager/General Manager meetings when required
• Plan and deliver training for Coaches for team practices and development as directed

What’s in it for you:

• Ongoing training and development to ensure a long and successful career path
• FREE Fitness membership
• Group health care plans
• Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base wage of $22.00. The expected annual range of total compensation is $17,800 - $21,100 determined by the expected total number of scheduled hours per year, performance and time in position.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.