Peer Support Centre BIPOC Talk Assistant Manager

Amsmediacentre; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead the Peer Support Centre at a prominent university. This role involves supervising a team of volunteers, organizing outreach events, and providing essential support to students. The ideal candidate will possess excellent communication skills, cultural sensitivity, and a strong commitment to enhancing student well-being. You will have the opportunity to make a significant impact on the diverse student population by fostering a welcoming and supportive environment. Join this dynamic team and help create a safe space for students to share their experiences and seek guidance.

Qualifications

• Strong analytical thinking and planning skills required.
• Ability to supervise and motivate a team effectively.

Responsibilities

• Supervise BIPOC Talk hours and manage outreach events.
• Ensure compliance with health and safety regulations.

Skills

Attention to Detail

Communication

Cultural Sensitivity

Problem Solving

Conflict Management

Time Management

Client/Customer Focus

Education

Bachelor's Degree

Training in Peer Support

Tools

Desktop Computer

Job description

Alma Mater Society, Kingston, Ontario, Canada

Job Description

Posted Monday, January 20, 2025 at 5:00 AM | Expires Monday, March 31, 2025 at 3:59 AM

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.

The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.

In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.

Job Summary

The Peer Support Centre is a student-run service whose mission is to enhance the well-being of the diverse student population at Queen's University by providing drop-in and call-in one-on-one support, as well as hosting a number of outreach events. Student volunteers provide a welcoming, confidential, and empathetic peer-based support using active listening, resource referral, information guidance, and practical assistance. The Peer Support Centre is operated by the Alma Mater Society as a service and is endorsed and supported by Queen's Student Wellness Services.

BIPOC Talk is an initiative aiming to increase racialized peer-to-peer support within the Peer Support Centre. Volunteers offer a listening ear, practical guidance, and resources to students who identify as BIPOC. Similarly, BIPOC Talk aims to provide students with a safe, open, and non-judgmental space for sharing their experiences of oppression and discrimination.

Accountability

1. Attention to Detail
2. Communication
3. Cultural Sensitivity
4. Problem Solving
5. Conflict Management
6. Time Management
7. Client/Customer Focus

Job Duties

1. Supervise or be on-call for BIPOC Talk hours during the week
2. Develop a thorough understanding of on- and off-campus resources
3. Stimulate internal engagement by planning staff and volunteer socials in collaboration with the SIC
4. Manage BIPOC Talk email account
5. Organize campus outreach events that may not directly pertain to the core SIC or PSC service, but advance BIPOC Talk's mission
6. Collaborate with campus partners on events and awareness (such as anti-stigma workshops or stress-buster events)
7. Plan and facilitate events and training sessions requested by campus groups upon request
8. Plan all training for BIPOC Talk Volunteers
9. Receive Applied Suicide Intervention training (ASIST)
10. Responsible for filling Community Support Resource (CSR) shifts for SafeTALK with Student Wellness Services on an as-needed basis
11. Responsible for trigger-booth and Marketing and Outreach hours on an as-needed basis
12. Ensure that employees adhere to all health and safety regulations
13. Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
14. Exhibit a working knowledge of service staff portfolios
15. Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
16. Oversee the day-to-day operations, in collaboration with the Head Manager
17. Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
18. Maintain positive working relationships with relevant stakeholders related to all portfolios
19. Oversee staff to ensure work is being performed according to established standards
20. Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
21. Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
22. Participate as an active member on hiring panels to keep the service adequately staffed
23. Ensure that all employees comply with company policies, procedures, and ethical standards
24. Attend and fully participate in all in-person and virtual meetings
25. Maintain consistent communication with all relevant stakeholders, responding to emails in a timely manner
26. Complete a thorough transition process with the incoming manager that includes one-on-one meetings and a transition manual
27. Complete other duties as assigned

Job Requirements

1. Sound analytical thinking, planning, prioritization, and execution skills
2. Demonstrated time management skills
3. Ability to identify measures of performance and actions needed to improve or correct performance
4. Ability to supervise and motivate a team to achieve and exceed their goals
5. Ability to delegate, set expectations, and monitor progress of all direct reports
6. Ability to remain calm and poised in urgent situations

Work Conditions

Interaction with employees, management, and the public at large. Operation of desktop computer and peripherals.

The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.