PCM Coordinator - Spare Parts (Halifax, CA)

Wärtsilä; Dartmouth; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

extended medical & dental coverage

RRSP matching (employer contribution)

4 weeks of vacation

5 paid personal days per year

Job summary

Wärtsilä in Halifax, Canada is seeking a PCM Coordinator to manage spare parts requests end-to-end for internal and external customers, acting as the main contact for quotations, orders, deliveries, and issue resolution. You will work with Sales and internal stakeholders across the supply chain to ensure timely, accurate service and strong customer satisfaction, in a hybrid setting.

The role focuses on ownership, organization, and clear communication to maintain operational excellence and data

Qualifications

• Bachelor’s degree or 2–3 years relevant experience in supply chain or spare parts operations.
• Experience in order management, customer service, logistics, or spare parts coordination.
• Strong customer service and communication skills.
• High level of autonomy and self‑leadership.
• Strong organizational and prioritization skills.
• Ability to manage end‑to‑end processes and multiple open tasks.
• Good understanding of supply chain and spare parts processes.

Responsibilities

• Manage spare parts requests from quotation to delivery, ensuring accurate and timely processing.
• Act as the main point of contact for customers regarding quotations, orders, deliveries, and non‑conformities.
• Handle quotations, order processing, confirmations, and coordination of invoicing according to established processes.
• Actively manage and follow up on the order book, ensuring customers are kept informed about delivery status.
• Coordinate closely with Sales, Parts Supply, and other internal stakeholders to meet customer expectations.
• Ensure high data accuracy across systems, dashboards, and reporting tools (e.g., order book, Power BI).
• Prioritize incoming requests, manage multiple open tasks, and ensure consistent execution.
• Support after‑hours service when required.
• Facilitate collaboration and alignment with Sales teams.
• Share expertise and knowledge within the team when assigned.
• Provide feedback to improve processes and ways of working based on customer insights.
• Build and maintain strong, long‑term customer relationships.

Skills

Customer service

Communication

Autonomy

Organization

Prioritization

End-to-end process management

Supply chain knowledge

Order management

Education

Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field

2–3 years relevant experience in supply chain or spare parts operations

Tools

ERP systems

Power BI

Job description

PCM Coordinator – Spare Parts (Halifax, CA)

Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a PCM Coordinator to join our team working for a better future.

The position is permanent, and the preferred location is Halifax, CA (Hybrid – 2 days per week in the office).

What You Will Be Doing?

As a PCM Coordinator, you will manage spare parts requests end‑to‑end for internal and external customers, ensuring timely, accurate, and high‑quality service aligned with customer expectations. You will act as the main point of contact for quotations, orders, deliveries, and issue resolution, working closely with Sales and internal stakeholders across the supply chain.

This role requires strong ownership, organization, and communication skills, with a clear focus on customer satisfaction and operational excellence.

Responsibilities:

• Manage spare parts requests from quotation to delivery, ensuring accurate and timely processing.
• Act as the main point of contact for customers regarding quotations, orders, deliveries, and non‑conformities.
• Handle quotations, order processing, confirmations, and coordination of invoicing according to established processes.
• Actively manage and follow up on the order book, ensuring customers are kept informed about delivery status.
• Coordinate closely with Sales, Parts Supply, and other internal stakeholders to meet customer expectations.
• Ensure high data accuracy across systems, dashboards, and reporting tools (e.g., order book, Power BI).
• Prioritize incoming requests, manage multiple open tasks, and ensure consistent execution.
• Support after‑hours service when required.
• Facilitate collaboration and alignment with Sales teams.
• Share expertise and knowledge within the team when assigned.
• Provide feedback to improve processes and ways of working based on customer insights.
• Build and maintain strong, long‑term customer relationships.

Required Qualifications:

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or a related field, or 2–3 years of relevant experience in supply chain or spare parts operations.
• Experience in order management, customer service, logistics, or spare parts coordination.
• Strong customer service and communication skills.
• High level of autonomy and self‑leadership.
• Strong organizational and prioritization skills
• Ability to manage end‑to‑end processes and multiple open tasks
• Good understanding of supply chain and spare parts processes

Preferred Qualifications:

• Additional training or certification in supply chain, logistics, or operations.
• Experience working in spare parts operations or customer‑facing supply chain roles.
• Experience with ERP systems and reporting tools (e.g., Power BI)
• Knowledge of Incoterms and shipping processes
• Experience managing order books and dashboards
• Ability to learn quickly and adapt in a dynamic environment

Travel Requirements:

In this role, limited travel may be required. Most work is hybrid.

Employment Eligibility:

Successful applicants must be authorized to work in Canada without sponsorship.

Salary and Compensation:

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Benefits:

• extended medical & dental coverage
• RRSP matching (employer contribution up to 7% of salary)
• 4 weeks of vacation (increases based on years of service with Wartsila)
• 5 paid personal days per year

As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include — but are not limited to — reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in Canada.

Effective April 2025, Wartsila companies in Canada have implemented a new hybrid work model. Most employees who live within 60 kilometres of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Application Deadline:

Last application date: 03/10/2026

Why you’ll love working with us

We are authentic, honest, and committed to an inclusive workplace where everyone can be their true selves. We encourage open dialogue, continuous learning, and collaboration. Mistakes help us grow, and every voice matters. Join a team where you are empowered, supported, and valued.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

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