PC Technician - Mississauga

Manitoulin Group of Companies; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation company in Peel Region is seeking a skilled Technical Support Specialist. The role involves troubleshooting technical issues, managing ticketing systems, and supporting both Windows and Mac users. Candidates should have a college diploma and 2-3 years of relevant experience. The position offers competitive wages and opportunities for growth.

Benefits

Competitive wages

Comprehensive Benefits Program

Profit-Sharing Opportunities

Opportunities for Growth and Advancement

Qualifications

• Minimum 2-3 years of related experience.
• Experience with network PCs, laptops, and printers.
• Ability to troubleshoot and support Windows and Mac users.

Responsibilities

• Resolve daily technical issues reported by end users.
• Use ticketing system to track and follow-up on incidents.
• Troubleshoot problems with laptops, desktops and other equipment.
• Provide training on new and existing applications.

Skills

Troubleshooting

Technical support for Windows

Network setup and maintenance

Documentation creation

Education

College diploma

Tools

Ticketing systems

Microsoft Windows

Mac systems

Job description

Overview

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Responsibilities

• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
• Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
• Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
• Provide training on new and existing applications as required
• Working with the Infrastructure group when required
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead team initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• Scheduled to work on-call
• Maintain asset and system records
• This is an in office position
• Other duties as assigned

Qualifications

• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs, laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users

Additional Information

What do we offer you?

• Competitive wages
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Rewarding Careers
• Opportunities for Growth and Advancement