Payroll Specialist

Delpath; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Delpath is seeking a detail-oriented Payroll Operations Analyst to support the Canadian Payroll Operations team during a high-volume period. You will help manage data, perform validations, and assist with case management to resolve employee inquiries.

Hybrid role based in Scarborough, Ontario, with 3 days on-site and 2 remote days. You should have 1+ year payroll experience, strong Excel skills, and knowledge of Canadian payroll practices. This contract runs for 6 months with potential extension.

Qualifications

• 1+ year experience supporting payroll processing or payroll operations.
• Strong Microsoft Excel skills with large data sets, formulas, filters, sorting, lookups, pivot tables, data validation.
• Experience working with case management systems or managing inquiries.
• Knowledge of Canadian payroll practices or payroll legislation.

Responsibilities

• Support Payroll Operations with day-to-day activities during peak processing periods.
• Review, organize, validate, and reconcile employee data using Excel.
• Prepare trackers, reports, and summaries to support workload management and reporting.
• Assist with employee payroll cases by researching, updating notes, and routing or escalating items.
• Monitor cases to meet service-level commitments and deadlines.
• Identify missing or inconsistent information and follow up with teams.
• Support payroll audits, data validation, reconciliations, testing, and other time-sensitive activities.
• Maintain confidential payroll documentation and employee data.
• Escalate potential errors or risks to Payroll Operations leadership.
• Provide general support for other payroll priorities and projects.

Skills

Payroll processing

Excel advanced

Case management

Canadian payroll rules

Tools

SAP / ECP Payroll

ServiceNow

Job description

Location Address: Hybrid - Scarborough – 3 days/week

Contract Duration: 6 Months with Extension

Schedule Hours: 8:30am-5pm Monday-Friday; standard 37.5 hrs/week

Reason: Additional Year End support

Business group:

Global Payroll & Time Solutions Team – Canadian Payroll Operations team who process payroll and rime operations, this is a BAU team, get employees paid, do audits and reconciliations – this team is approx. 20 employees out of overall group of 56 – mostly FTEs

Project:

We are looking for a detail-oriented support to provide additional support to the Canadian Payroll Operations team during a high-volume period. This role will help the team manage operational workloads, analyze and organize payroll-related data, and support the timely resolution of employee cases and inquiries.

Typical Day in Role:

• Support the Payroll Operations team with day-to-day operational and administrative activities during peak processing periods.
• Review, organize, validate, and reconcile employee data using Microsoft Excel.
• Prepare trackers, reports, and summaries to support workload management, issue resolution, and operational reporting.
• Assist with employee payroll cases by reviewing information, completing required research, updating case notes, and routing or escalating items as appropriate.
• Monitor assigned cases and activities to help ensure service-level commitments and deadlines are met.
• Identify missing, incomplete, or inconsistent information and follow up with the appropriate teams.
• Support payroll audits, data validation, reconciliations, testing, and other time-sensitive activities.
• Maintain accurate documentation and handle employee and payroll information with appropriate confidentiality.
• Escalate potential errors, risks, or issues to Payroll Operations leadership.
• Provide general support for other payroll priorities and projects, as required.

Candidate Requirements:

• 1) 1+ year experience supporting payroll processing or payroll operations, as a payroll analyst/specialist
• 2) Strong Microsoft Excel skills, including the ability to work with large data sets, formulas, filters, sorting, lookups, pivot tables, and data validation
• 3) Experience working with case management systems or managing customer or employee inquiries
• 4) Knowledge of Canadian payroll practices or payroll legislation

Nice-To-Have Skills:

• 1) Experience with SAP / ECP Payroll, Employee Central, PEGA, ServiceNow, or a similar payroll or case management system (in order of preference)
• 2) Experience supporting high-volume transaction processing, reconciliations, audits, or year-end activities.
• 3) Experience in HR

Best VS. Average Candidate:

Ideal candidate is someone who can communicate well, has strong payroll experience; SAP Payroll experience will be a strong differentiator

Average – may not have a lot of experience but are willing to learn, may have reconciliation or customer service that could blend well to case management

1 round – Teams Video Interview – 45 mins-1 hour – with HM and Senior manager of payroll operations – standard, behavioral some technical depending on experience