Payment Solutions Advisor

Propel Holdings; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A fast-growing fintech company is seeking passionate individuals to join its customer service team. With a focus on outstanding customer experience, this role offers you the chance to thrive in a vibrant environment where your contributions matter. Propel Holdings values growth and promotes from within, providing an opportunity to excel in your career while working with a diverse and inclusive team.

Benefits

Growth opportunities

Incredible company culture

Competitive salary and health benefits

Group RRSP program

Support for new parents

Diverse and inclusive workplace

Qualifications

• Strong work ethic with a passion for customer service.
• Ability to prioritize workload and handle a high volume of calls.
• Excellent communication skills.
• Previous call center experience is an asset.

Responsibilities

• Respond to inbound and outbound inquiries via multiple channels.
• Cure & rehabilitate customer accounts in arrears.
• Build customer confidence in services offered.

Skills

Customer Service

Communication

Detail-oriented

Bilingual (Spanish)

Job description

Propel (TSX : PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It’s also why we’re one of North America’s fastest growing companies and a Best Place to Work.

Join us as we change the way employees, customers and shareholders succeed together.

About You :

As a fast-growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self-starter and like to wear multiple hats.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

Requirements

• Strong work ethic with a passion for delivering outstanding customer service
• Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
• Detail-oriented
• Excellent communication skills Spanish skills are an advantage
• Previous call center / collections experience is not required but considered an asset

Benefits to Joining Propel

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age, people from gender and sexually diverse communities, and / or people with intersectional identities.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.