Payment Solutions Advisor

Propel Holdings; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Une entreprise fintech en pleine croissance à Toronto recherche un membre d'équipe motivé pour contribuer à un service client exceptionnel. Vous participerez à la gestion des comptes clients, garantissant une approche professionnelle et bienveillante tout en travaillant vers des objectifs communs. Propel Holdings valorise la promotion en interne et offre une culture d'entreprise incroyable.

Benefits

Croissance et opportunité

Culture d'entreprise incroyable

Salaire compétitif et avantages santé

Programme de santé et dentaire du groupe

Programme de RRSP de groupe

Soutien aux nouveaux parents

Milieu de travail divers et inclusif

Qualifications

• Fort esprit de travail et passion pour le service client.
• Excellentes compétences en communication, compétences en espagnol un atout.
• Orienté vers le détail et capable de gérer un grand volume d'appels.

Responsibilities

• Répondre aux demandes entrantes et sortantes par plusieurs canaux.
• Réhabiliter les comptes clients en retard.
• Construire la confiance des clients dans les services de l'entreprise.

Skills

Service à la clientèle

Communication

Détail

Job description

About Us:
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It’s also why we’re one of North America’s fastest growing companies and a Best Place to Work.
Join us as we change the way employees, customers and shareholders succeed together.

About You:
As a fast-growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self-starter and like to wear multiple hats.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

Requirements

• Strong work ethic with a passion for delivering outstanding customer service
• Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
• Detail-oriented
• Excellent communication skills -- Spanish skills are an advantage
• Previous call center/collections experience is not required but considered an asset

Benefits to Joining Propel

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age, people from gender and sexually diverse communities, and/or people with intersectional identities.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.