Patient Support Programs Operations Analyst Intern

Lilly; Toronto; Hybride; CAD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Per diem for on-site days

Hybrid work model

Paid vacation for interns

Sick days policy

Résumé du poste

Lilly is seeking a motivated individual for a PSP-focused role in downtown Toronto, combining analytics with portfolio strategy to improve patient experiences. The position offers a hybrid work model with part-time onboarding in December 2026 and full-time from January 2027, with onsite presence required at least 10 days per month and a per diem for days on site.

Ideal candidates bring strong data analysis skills (Excel, Power BI, Tableau) and familiarity with CRM systems like Salesforce,

Qualifications

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Curious and willing to find solutions, not afraid to ask questions & explore new ways of doing things
• Excellent communication skills to convey complex findings to non-technical stakeholders.
• Detail-oriented and organized, with the ability to manage multiple tasks & projects simultaneously.
• Enjoys project management and learning about digital solutions within the health industry
• Strong time management and communication skills and thrives in a fast-paced environment
• Can work both autonomously and within a team depending on the projects and team needs.
• Experience with data analysis tools such as Microsoft Excel, Power BI, Tableau, or similar tools.
• Familiarity with CRM systems, such as Salesforce

Responsabilités

• Portfolio Optimization: Supporting and leading ongoing work to optimize our portfolio of programs by leveraging partnerships, technology and ecosystem strategies to deliver more impactful, effective and efficient solutions for patients.
• Process Optimization: Support the development and reimaging of optimal processes, procedures and capabilities to enable our wider-angle portfolio strategies
• Digital Capabilities: Support the development and realization of our Digital roadmap and capabilities including dashboarding, insight generation through project prioritization, change management and implementation
• PSP Special Projects: Supporting ongoing and novel work packages that support the overarching functional and portfolio strategies
• Other duties as assigned

Connaissances

Analytical thinking

Problem solving

Communication

Time management

Team collaboration

Curiosity

Outils

Power BI

Tableau

Excel

Salesforce

Description du poste

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Lilly Patient Support Programs (“PSPs”) are one of several core capabilities identified to ensure the success of our products. We aim to create an invaluable resource for patients and build the trust necessary to deliver the meaningful experiences inherent in the promise of our brands and of Lilly. Given the need for PSPs, Lilly has made a commitment to redefine the way we deliver PSPs to improve patient experiences.

Who are you?

We are looking for an individual who will bring their passion, creativity, and analytical skills to our PSP team.

• You are someone who can be assigned an ambiguous task and put together a clear, organized plan to accomplish the objective and deliver that plan.
• You look at information and think, “this is how I’d organize it so it’s easy to understand and navigate for all users”.
• You are someone who likes to work autonomously and thrives connecting in a busy team setting but also likes to connect with the team to be supported and provide support.
• You are keen to develop an understanding of Lilly’s PSP offerings and how teamwork is critical to making big things happen and want to collaborate with PSP owners and cross-functional teams to achieve established objectives and accelerate timelines.

Job Responsibilities:

• Portfolio Optimization: Supporting and leading ongoing work to optimize our portfolio of programs by leveraging partnerships, technology and ecosystem strategies to deliver more impactful, effective and efficient solutions for patients.
• Process Optimization: Support the development and reimaging of optimal processes, procedures and capabilities to enable our wider-angle portfolio strategies
• Digital Capabilities: Support the development and realization of our Digital roadmap and capabilities including dashboarding, insight generation through project prioritization, change management and implementation
• PSP Special Projects: Supporting ongoing and novel work packages that support the overarching functional and portfolio strategies
• Other duties as assigned

Qualifications and Experience:

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Curious and willing to find solutions, not afraid to ask questions & explore new ways of doing things
• Excellent communication skills to convey complex findings to non-technical stakeholders.
• Detail-oriented and organized, with the ability to manage multiple tasks & projects simultaneously.
• Enjoys project management and learning about digital solutions within the health industry
• Strong time management and communication skills and thrives in a fast-paced environment
• Can work both autonomously and within a team depending on the projects and team needs.
• Experience with data analysis tools such as Microsoft Excel, Power BI, Tableau, or similar tools.
• Familiarity with CRM systems, such as Salesforce

ADDITIONAL INFORMATION

• Number of vacancies: 1
• Start and end dates: January 4th, 2027 to December 23rd, 2027
• Potential for an earlier start in December 2026 in a part-time and remote model for proactive onboarding, after which resuming to a full-time hybrid model January 2027. Subject to the needs of the team, and availability.
• Supervisor name: Lauren Steinbach
• Salary: 29$/hour
• This is a hybrid role – onsite presence at our downtown Toronto office will be at least 10 days per month, determined in collaboration with your manager and based on business needs. You will be eligible to receive a per diem for each day you work on site.
• Interns are eligible for paid vacation and sick days.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $29/hour Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; eligibility for healthcare benefits; flexible benefits (if applicable) life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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