Patient Services Manager 1

Sodexo Group; Brantford; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic Patient Services Manager to lead their food services team. This role offers a unique opportunity to oversee the patient meal program at a prominent hospital, ensuring compliance and enhancing the overall patient experience. You will collaborate with interdisciplinary teams, manage service levels, and exceed quality standards. The company values diversity and inclusion, fostering a supportive environment where your contributions are recognized. If you are passionate about improving patient care and have strong leadership skills, this position is perfect for you.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Excellent leadership and communication skills are essential.
• Knowledge of nutrition and specialized diets is required.

Responsibilities

• Oversee all aspects of the patient meal program to enhance patient experience.
• Evaluate service levels for the Patient Services Program to exceed satisfaction.

Skills

Leadership Skills

Communication Skills

Knowledge of Nutrition

Management Skills

Education

Associate's Degree

Job description

Role Overview

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference.

Sodexo is seeking a dynamic Patient Services Manager 2 to join our food services team at Moore Regional Hospital in Pinehurst, NC. This is an opportunity to excel in a highly visible role. FirstHealth Moore Regional Hospital is a 402-bed, acute-care, not-for-profit hospital that serves as the referral center for a 15-county region in the Carolinas. It is the flagship hospital for FirstHealth of the Carolinas. The Patient Services Manager will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience.

What You'll Do

• Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
• Oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery.
• Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience.
• Perform tray assessments to ensure food quality, presentation, and tray accuracy.
• Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
• Perform management functions that include direct supervision of hourly associates including employee development.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent leadership and communication skills with the ability to maintain the highest standards and implement company policies.
• Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm, and Service) behaviors are followed daily.
• Knowledge of nutrition and specialized diets.
• Experience with oversight of diet offices.
• Strong management skills, preferably in health care.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience.