Patient Services Enrollment Specialist (12-month Contract)

Alexion Pharmaceuticals; Mississauga; Híbrido; CAD 107.000 - 141.000; Tempo integral

Benefícios oferecidos por esta vaga

4 weeks paid vacation

Annual Personal Days

Equity-based long-term incentive (if)

Resumo da vaga

AstraZeneca's Alexion division is seeking a Patient Services Enrollment Specialist to manage accurate patient onboarding to on‑label therapies. You will work with case managers, support specialists, and data systems to ensure fastest, compliant access from first touch to final approval.

This 12-month contract role supports enrollment execution, data integrity, and cross-functional coordination, with a hybrid schedule of three days per week, 11:00 a.m.–8:00 p.m. in Mississauga, Canada.

Qualificações

• Experience in specialty pharmacy or healthcare enrollment
• Ability to handle high-volume enrollment workflows with accuracy
• Proficiency with CRM and document management systems
• Strong data entry and privacy/compliance knowledge

Responsabilidades

• Enrollment execution: collect and complete enrollment packages
• Identify restrictions and expedite patient allocation
• Documentation and compliance: maintain audit-ready records
• Data integrity: enter and verify data from multiple sources
• Quality assurance: conduct detailed reviews
• Cross-functional collaboration: coordinate with Patient Services team
• Respond to information requests including adverse events
• Scheduling support with Work Force Manager
• Prepare mailings to patients and providers
• Insights and process improvement: track trends and advise improvements

Conhecimentos

CRM/case management

Data reconciliation

Attention to detail

Bilingual capability

Documentation accuracy

Ferramentas

Salesforce

Veeva

Excel

Descrição da vaga

Are you ready to turn precision and pace into faster access to therapy for patients who can’t wait? Do you thrive in detail-rich work where your accuracy, follow-through and teamwork directly determine how quickly someone starts treatment? This role translates operational excellence into real-world impact for people living with unusual and severe conditions.

As a Patient Services Enrollment Specialist, you will be the engine behind accurate, timely patient onboarding to on‑label therapies. You will partner closely with case managers and support specialists, run critical documentation, and maintain clean, reliable data that enables decisions at speed. Your work will help remove barriers, illuminate trends, and ensure every patient’s case is handled with care and compliance from first touch to final approval.

This is a 12-month contract position, working 11:00 a.m. to 8:00 p.m., with a hybrid schedule of three days per week.

Accountabilities:

• Enrollment Execution: Collect, review, and complete patient enrollment packages for on‑label therapies to enable timely access.
• Access Acceleration: Identify restrictions and resolve fastest, compliant pathway to allocate patients to support services and therapy.
• Documentation and Compliance: Document and initiate access processes, handle case files, and maintain audit-ready records that protect patient privacy.
• Data Integrity and Management: Enter, verify, and update high volumes of data from multiple sources; retrieve records to support swift case progression.
• Quality Assurance: Conduct detailed quality reviews to finalize patient cases ensuring correctness and full detail.
• Cross-Functional Collaboration: Coordinate next steps with Patient Services team members to keep cases moving and remove obstacles.
• Safety and Information Requests: Respond promptly to requests for additional information, including those related to detailed adverse reactions.
• Scheduling Support: Partner with the Work Force Manager to support Patient Services scheduling and capacity planning.
• Communications and Mailings: Prepare and send mailings to patients and providers on behalf of OneSource Support Specialists/Case Managers.
• Insights and Improvement: Track enrollment and regional trends to advise informative efforts and process improvements that improve service.

Essential Skills/Experience:

• Collecting and reviewing all patient enrollment documents specific to on label therapies
• Supporting Patient Services with patient enrollment activities
• Identifying any restrictions and details on how to expedite patient allocation
• Documenting and initiating access processes
• Entering large amounts of information sourced from various origins into the database and maintaining it
• Verify data by comparing to source documents; update existing data; retrieve data from electronic files
• Checks data from completed forms or other documents for accuracy and completeness and enters into database
• Collaborating with Patient Services team members on next steps regarding enrollments
• Document management
• Responding to additional information requests from Global Patient Services regarding reported adverse events
• Support Work Force Manager with coordinating Patient Services appointments
• Identifying trends related to enrollment forms, as well as regional trends that could require educational opportunities
• Completing quality review of work as part of finalizing patient case
• Send mailings to patients/providers on behalf of the OneSource Support Specialist/Case Manager
• Maintain confidentiality regarding patient specific information.

Desirable Skills/Experience:

• Experience in specialty pharmacy, patient support programs, or healthcare reimbursement services
• Proficiency with CRM/case management and document management systems (e.g., Salesforce, Veeva, or similar tools)
• Sophisticated Excel/Sheets capability for data reconciliation, pivot tables, and trend analysis
• Knowledge of privacy, compliance, and pharmacovigilance concepts relevant to patient programs
• Proven success running high-volume, fast paced workflows with near‑zero error rates
• Strong written communication for patient/provider correspondence; bilingual capability is a plus
• Proven ability to identify process gaps and implement practical improvements
• Familiarity with rare disease therapies and the unique needs of underserved patient communities

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

This is the place to make a meaningful impact – on patients’ lives and your personal growth. It’s both exciting and inspiring, and it’s what keeps us motivated every day.

At AstraZeneca's Alexion division, you'll find an environment where work transcends ordinary boundaries. Our commitment to patients drives everything we do. We embrace diversity and innovation to tackle the toughest challenges faced by those living with rare diseases. With a rapidly expanding portfolio and an entrepreneurial spirit akin to a leading biotech firm combined with global resources—your career here means making a real difference. You'll be supported by exceptional leaders who empower you to grow through tailored development programs that align your personal growth with our mission.

Annual base salary for this position ranges from 76,216.80 to 100,034.55.

AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.