Patient Services Coordinator: Epic Scheduling & Care

Children’s Hospital of Eastern Ontario; Ottawa; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits package

Relocation reimbursement

Job summary

Children’s Hospital of Eastern Ontario (CHEO) in Ottawa, Ontario, is seeking a Patient Service Clerk to handle patient registration, scheduling, and related clerical duties using Epic Cadence. The role involves greeting families, verifying demographics, inputting referrals, and coordinating follow-ups with clinical staff.

The position requires a secondary school diploma and about six months of related experience, with bilingual English/French abilities and strong communication skills.

Qualifications

• Secondary School Graduation Diploma (Essential)
• Approximately 6 months of related experience (Essential)
• Knowledge of computer software: Epic, Sunrise, Outlook (Essential)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order workqueues (Preferred)
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using inbasket communication in Epic (Preferred)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Criminal Record Check (Essential)
• Bilingualism (English/French) (Essential)

Responsibilities

• Register new patients in the system and verify demographic information
• Schedule patients according to priority and wait times
• Check in patients and collect payments when applicable
• Manage clinic check-outs and follow-up appointments or recalls
• Coordinate interpreters for families as required
• Assist in clinic operations and maintain clerical supplies and records
• Provide coverage for Admitting Patient Service Clerk duties when needed
• Uphold CHEO privacy and safety policies

Skills

Communication skills

Bilingual English/French

Customer service

Education

Secondary School Graduation Diploma

Tools

Epic

Sunrise

Outlook

Cadence (Epic)

Job description

Children’s Hospital of Eastern Ontario (CHEO) in Ottawa, Ontario, is seeking a Patient Service Clerk to handle patient registration, scheduling, and related clerical duties using Epic Cadence. The role involves greeting families, verifying demographics, inputting referrals, and coordinating follow-ups with clinical staff.

The position requires a secondary school diploma and about six months of related experience, with bilingual English/French abilities and strong communication skills.