Patient Service Clerk, Inpatient Surgery – Permanent Part-Time (0.4)

Children’s Hospital of Eastern Ontario; Ottawa; On-site; CAD 49,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Relocation reimbursement

Orientation program and ongoing培训

Job summary

CHEO is seeking a Patient Service Clerk to schedule patient appointments, register new patients, and maintain accurate patient records. The role involves Epic Cadence workflows, MOH eligibility checks, and patient financial interactions.

Responsibilities include greeting patients, managing check-ins/outs, and coordinating with clinicians and interpreters. A strong customer service mindset and bilingual English/French skills are essential.

Qualifications

• Essential bilingualism (English/French)
• Epic Ambulatory experience preferred
• Secondary school diploma required
• Knowledge of patient registration and clinic workflows is essential
• Experience with Cadence (Epic) for referrals and scheduling preferred

Responsibilities

• Register patients and schedule appointments in Epic Cadence
• Verify demographics and MOH eligibility; manage payments and queues
• Greet patients, check-in and check-out; schedule follow-ups and recalls
• Prepare charts, maintain inventory and clinic supplies
• Coordinate with clinical staff and interpreters; escalate issues as needed

Skills

Bilingual English/French

Epic Ambulatory experience

Strong communication

Priority management

Education

Secondary School Graduation Diploma

Tools

Epic (Hyperspace) Cadence

Sunrise

Outlook

Job description

Compensation Pay Range: $25.26-$31.04 Job Description: Please Note: Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.

MAIN RESPONSIBILITIES

Patient Registration: Create new patient profiles in EPIC Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards Referral Management Input electronic referrals in Epic Referral Management and update referrals according to triage Scan referrals into Epic with appropriate naming convention Patient Scheduling Schedule new patients from workqueues according to priority and wait times. Schedule return patients from recall list and follow-up workqueues according to required follow-up date Schedule interpreters for families as required Schedule clinic orders and manage order workqueues Clinic check-ins Greet patient and parent(s). Verify demographic information in accordance to registration procedures. Interpret MOH Eligibility and make updates in patient record accordingly Collect self-pay payment and complete Fee For Service form Collect fees as required Clinic check-outs Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues Monitoring patient lists and workqueues Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist In consultation with clinical staff , implement visit cancellation and rebooking, Patient and family centered care Receive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries. Communication with clinical team through Inbasket Telephone communication and telephone messaging within CHEO established policies/procedures Telephone pre-visit screening for infection control Utilize Epic to notify clinicians of patient arrival Appointment confirmation and follow-up from automated system Patient/family direction and public relation Direct patients/families to a designated location within the hospital Supporting clinic operations Request patient files from medical records, as appropriate. Ensure that progress notes and sheets are available and stamped with the right date, where required. Pick up patient charts in medical records on a daily basis, where required. Ensure that all charts are available and request missing ones. Maintain an inventory of stock. Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate. Maintenance and ordering of clinic supplies. Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location Retrieve labels for specimens. Training and Orientation Orientation of volunteers Orientation of clerical staff to clinics and on Epic Adherence to policies, procedures and standards Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety. Perform work in accordance to CHEO privacy and confidentiality policies Perform work in accordance to Epic training and documented standards Attend staff meetings when scheduling allows and review circulated minutes Perform other related duties as assigned by supervisor.

QUALIFICATIONS

Criminal Record Check (Essential) Secondary School Graduation Diploma (Essential) Bilingualism (English/French) (Essential) Approximately 6 months of related experience (Essential) Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential) Experience working in a clinical environment live on Epic Ambulatory (Preferred) Experience in patient registration using Cadence (Epic) Preferred) Experience in creating, editing, scanning and scheduling referrals (Preferred) Experience in managing order workqueues (Preferred) Experience in patient check outs including follow ups and recall management (Preferred) Experience using inbasket communication in Epic (Preferred) Ability to ensure timely completion of tasks by adjusting priorities as required (Essential) Ability to adapt to changes to meet organizational requirements (Essential) Communicate effectively and concisely, both orally and in writing (Essential) Deal effectively with internal and external customers (Essential)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted. CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care — where, when and how it’s needed. CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement