Patient Service Clerk, Development and Rehabilitation – Temporary Full-Time (1.0) (until June 2027)

Children’s Hospital of Eastern Ontario; Ottawa; In loco; CAD 35.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and comprehensive福利

Descrizione del lavoro

Children’s Hospital of Eastern Ontario (CHEO) in Ottawa is seeking a Patient Service Clerk to support patient registrations, scheduling, and clerical operations within Epic systems. You will create patient profiles, verify demographic data, manage referrals, and coordinate clinic check-ins/outs while ensuring accuracy of records and adherence to CHEO policies.

The role involves bilingual communication and collaboration with clinical staff, with a focus on timely patient flow and high-quality

Competenze

• Secondary School Graduation Diploma (Essential)
• About 6 months of related experience (Essential)
• Knowledge of computer software: Epic, Sunrise, Outlook (Essential)
• Experience in a clinical environment on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order workqueues (Preferred)
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using inbasket communication in Epic (Preferred)
• Ability to prioritize tasks to meet deadlines (Essential)
• Ability to adapt to organizational changes (Essential)
• Effective written and verbal communication (Essential)
• Deal effectively with internal and external customers (Essential)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (English/French) (Essential)

Mansioni

• Register new patients and schedule appointments
• Input referrals in Epic Referral Management and update as triaged
• Schedule patients and interpreters; manage recall lists and orders
• Greet patients and verify demographics; collect self-pay payments
• Complete clinic check-outs and schedule follow-ups
• Monitor patient lists and workqueues; report outliers to supervisor
• Coordinate communications with clinical teams via Epic Inbasket
• Attend staff meetings and perform other duties as assigned by supervisor

Conoscenze

Bilingual EN/FR

Strong communication

Organization

Formazione

Secondary School Diploma

Strumenti

Epic

Cadence (Epic)

Sunrise

Outlook

Descrizione del lavoro

Compensation Pay Range: $25.26-$31.04

Position Summary

The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.

Main Responsibilities

• Patient Registration
  • Create new patient profiles in EPIC
  • Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards
• Referral Management
  • Input electronic referrals in Epic Referral Management and update referrals according to triage
  • Scan referrals into Epic with appropriate naming convention
• Patient Scheduling
  • Schedule new patients from workqueues according to priority and wait times.
  • Schedule return patients from recall list and follow-up workqueues according to required follow-up date
  • Schedule interpreters for families as required
  • Schedule clinic orders and manage order workqueues
• Clinic check‑ins
  • Greet patient and parent(s).
  • Verify demographic information in accordance to registration procedures.
  • Interpret MOH Eligibility and make updates in patient record accordingly
  • Collect self‑pay payment and complete Fee For Service form
  • Collect fees as required
• Clinic check‑outs
  • Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues
• Monitoring patient lists and workqueues
  • Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist
  • In consultation with clinical staff , implement visit cancellation and rebooking
• Patient and family centered care
  • Receive incoming telephone calls and respond to patient inquiries.
  • Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
  • Communication with clinical team through Inbasket Telephone communication and telephone messaging within CHEO established policies/procedures
  • Telephone pre‑visit screening for infection control
  • Utilize Epic to notify clinicians of patient arrival
  • Appointment confirmation and follow‑up from automated system
  • Patient/family direction and public relation Direct patients/families to a designated location within the hospital
• Supporting clinic operations
  • Request patient files from medical records, as appropriate.
  • Ensure that progress notes and sheets are available and stamped with the right date, where required.
  • Pick up patient charts in medical records on a daily basis, where required.
  • Ensure that all charts are available and request missing ones.
  • Maintain an inventory of stock.
  • Maintain filing.
  • Ensure orders with notes are filed.
  • Locate old charts as appropriate.
  • Maintenance and ordering of clinic supplies.
  • Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.
  • Retrieve labels for specimens.
• Training and Orientation
  • Orientation of volunteers
  • Orientation of clerical staff to clinics and on Epic
• Adherence to policies, procedures and standards
  • Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
  • Perform work in accordance to CHEO privacy and confidentiality policies
  • Perform work in accordance to Epic training and documented standards
  • Attend staff meetings when scheduling allows and review circulated minutes
  • Perform other related duties as assigned by supervisor.

Qualifications

• Secondary School Graduation Diploma (Essential)
• Approximately 6 months of related experience (Essential)
• Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
• Experience working in a clinical environment live on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order workqueues (Preferred)()
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using inbasket communication in Epic (Preferred)
• Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal and external customers (Essential)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (English/French) (Essential)
• Timeline may be extended or shortened based on operational needs.
• Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Eligibility and Compliance

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process and welcome interest from all qualified applicants.

All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail].

We thank all those who apply, however, only those to be interviewed will be contacted.

Benefits

• competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment