Patient Services Clerk, Maternal Newborn Unit - BC Women’s Hospital & Health Centre

BC Women's Hospital and Health Centre; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking healthcare provider dedicated to improving the lives of women and families. As a Patient Services Clerk, you will be at the forefront of patient care, managing vital information, and ensuring seamless communication among healthcare teams. This role offers the chance to work in a supportive environment that values your contributions and promotes professional growth. With a commitment to reconciliation and understanding of Indigenous issues, you will play a key role in fostering an inclusive healthcare experience. If you are passionate about making a difference in the community, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Municipal pension plan

Professional development opportunities

Annual statutory holidays

Flexible work options

WorkPerks discount program

Qualifications

• Grade 12 and completion of a Nursing Unit Clerk program required.
• One year of recent related experience is essential.

Responsibilities

• Manage patient information and coordinate with healthcare personnel.
• Transcribe physician’s orders and maintain patient records.
• Perform clerical duties and ensure effective communication.

Skills

Effective communication

Interpersonal skills

Computer software applications

Keyboarding (40 w.p.m.)

Organizational skills

Equipment operation

Physical ability

Knowledge of legislative obligations

Understanding of Indigenous issues

Education

Grade 12

Nursing Unit Clerk program

One year related experience

Job description

Patient Services Clerk, Maternal Newborn Unit

BC Women’s Hospital & Health Centre

Vancouver, BC

What You’ll Do

• Answer telephone, take and relay messages, calling/paging appropriate personnel to telephone for physician’s orders and patient diagnoses reports, and send/receive faxed information.
• Enter patient information into Cerner system for discharge, transfers to other facilities and transfers between units.
• Make appropriate arrangements for patients requiring procedures, both inside and outside the facility such as laboratory tests, CT scans and ultrasounds by booking appointment times, booking ambulance as instructed, and informing applicable care provider.
• Transcribe and process physicians’ orders to appropriate forms i.e.: medication record, kardex, for laboratory tests, medications, diagnostic tests and treatments for Registered Nurse (RN)’s approval. Notify primary RN of stat orders.
• Check all charts for any physician’s orders not processed by the end of every shift, processes these orders as necessary, and notifies the charge nurse immediately with any questions related to unprocessed orders.
• Prepare charts for new admissions by performing such duties as making identification labels, imprinting chart sheets and attaching physicians’ standing orders.
• Maintain patient records including filing loose reports as they arrive on the nursing unit, retrieving previous charts for mothers of newborns from Health Records if requested. Dismantles patient charts on discharge or transfer by distributing and filing sheets according to established procedures and ensuring all patient’s documents in chart.
• Prepare charts for patient transfers to other facilities, by photocopying necessary information or sending information via FAX or by computer.
• Complete demographic information on forms for Vital Statistics including physician’s Notice of Birth, in accordance with hospital policies and Vital Statistics regulations.
• Notify departments such as Dietary and Housekeeping, of patient’s requirements including discharge or transfer.
• Perform related clerical duties such as compiling, preparing and maintaining statistics under the direction of the Program Manager, producing reports, delivering and picking up items, maintaining departmental levels of stationery and office supplies, notifying appropriate personnel of equipment repair and maintenance, and preparing necessary documentation.
• Perform other related duties as assigned.

Qualifications
What you bring

• Grade 12, medical terminology and graduation from an approved Nursing Unit Clerk program plus one year’s recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to utilize a variety of computer software applications.
• Ability to keyboard 40 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety.

What We Bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.

Job Type: Regular, Part-Time (0.47 FTE)
Wage: $28.31/hour
Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Rotating, 0700-1900/1900-0700
Requisition # 175680E
What We Do
BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA). The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile.