Patient Service Clerk

Royal-Victoria-Regional-Health-Centre; Canada; On-site; CAD 43,000 - 50,000; Part time

Job summary

Royal Victoria Regional Health Centre is seeking a part-time Patient Services Clerk for the Respiratory Inpatient Unit. The role involves reception, clerical duties, and effective communication with patients and the interprofessional team.

Qualifications include a Medical Office Administration credential and hospital admin experience; Meditech EMR experience is an asset. The unit is 32 beds, and equity and accommodations are emphasized.

Qualifications

• The position requires Medical Office Administration Certificate/Diploma or equivalent.
• Experience in hospital office administration is preferred.
• Experience with Meditech EMR, order entry and appointment scheduling is an asset.

Responsibilities

• Receives patients and families, handles reception duties and clerical tasks.
• Coordinates communication and scheduling within the unit.
• Ensures accurate documentation and maintains confidentiality.

Skills

Customer service

Communication skills

Adaptability

Multitasking

Confidentiality

Lifelong learning

Education

Medical Office Administration Certificate/Diploma or Equivalent Program

Hospital office administration experience

Tools

Meditech

EMR

Order entry

Job description

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Job Title

Program & Department

Royal Victoria Regional Health Centre -> Medicine Program -> Respiratory Inpatient Unit

Regular / Temporary

Regular

Full / Part Time

Part-Time

Temporary End Date (Anticipated)

Union

Non Union

Requisition Close Date

11 November 2026

Salary Plan / Job Grade

$31.08 - $36.41 ( NU_03 )

Job Posting Reason

Current Vacancy

Job Summary & Requirements

The Respiratory Inpatient unit is a 32 bed unit that cares for patients who have a variety of breathing-related problems, including chronic obstructive pulmonary disease, asthma, pneumonia and complex medical patients. The team consists of physicians, registered nurses, registered practical nurses, patient care assistants, dietitians, pharmacists, physiotherapists, occupational therapists, a discharge planner, social worker, a respiratory therapist, a speech language pathologist, a chaplain, unit clerks, and volunteers. Each member has a specific role to play to ensure seamless integration of care and together, they strive to provide exceptional care to each patient and family. As the Patient Services Clerk you will be is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre.

As a qualified candidate you will have the following job requirements:

• Medical Office Administration Certificate/Diploma or Equivalent Program essential
• Office administration experience in a hospital environment or equivalent
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
• Current experience in the processing of physicians orders an asset

You will be a great fit for this position if you have:

• Demonstrated commitment to customer service skills.
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment
• Demonstrated commitment to maintaining confidentiality
• Demonstrated commitment to ongoing learning

Equity & Inclusion
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Equity & Inclusion
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit: https://www.rvh.on.ca/about-rvh/equity-inclusion/

Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.